Payroll Process Expert
4 days ago
LabourNet is a leading provider of Industrial Relations, Human Capital, and Payroll Consulting services in South Africa. Our company is dedicated to delivering cutting-edge customer-centric solutions that cater to the needs of our clients.
We are seeking a skilled Payroll Support Consultant to join our team. As a key member of our support team, you will play a vital role in assisting clients with implementing efficiency improvements in their payroll processes, providing timely support for day-to-day payroll-related queries, and maintaining a strong relationship with clients.
This is an excellent opportunity to make a meaningful impact in the lives of our clients and contribute to LabourNet's mission of creating a better and fairer future for all.
Responsibilities
- Client Resolution:
- Understand client system setup and configuration.
- Resolve client queries on products and software, providing effective solutions within Service Level Agreements (SLAs).
- Troubleshoot issues in a centralized environment.
- Maintain communication with clients, updating details, and managing incidents.
- Build and maintain professional relationships with key client individuals, supporting actions and junior support consultants when necessary.
- Development and Competence:
- Stay updated on system functionality and legislative changes through self-development.
- Keep informed about People Best Practices and legislation.
- Develop competency and skills of the team through learning sessions and knowledge transfer.
- Contribute to internal training efforts and serve as a mentor for other support consultants.
- Ensure alignment with career path requirements.
- Product Quality:
- Efficiently book client appointments and obligations, recording interactions accurately and timely.
- Closely monitor appointments and adhere to SLAs, ensuring client satisfaction.
- Confirm and ensure correct billing within the client journey if applicable.
- Maintain product quality standards and actively identify and implement process improvements within the support team.
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