Payroll Process Expert

4 days ago


Rustenburg, North-West, South Africa labournet Full time
Job Overview

LabourNet is a leading provider of Industrial Relations, Human Capital, and Payroll Consulting services in South Africa. Our company is dedicated to delivering cutting-edge customer-centric solutions that cater to the needs of our clients.

We are seeking a skilled Payroll Support Consultant to join our team. As a key member of our support team, you will play a vital role in assisting clients with implementing efficiency improvements in their payroll processes, providing timely support for day-to-day payroll-related queries, and maintaining a strong relationship with clients.

This is an excellent opportunity to make a meaningful impact in the lives of our clients and contribute to LabourNet's mission of creating a better and fairer future for all.

Responsibilities
  • Client Resolution:
  • Understand client system setup and configuration.
  • Resolve client queries on products and software, providing effective solutions within Service Level Agreements (SLAs).
  • Troubleshoot issues in a centralized environment.
  • Maintain communication with clients, updating details, and managing incidents.
  • Build and maintain professional relationships with key client individuals, supporting actions and junior support consultants when necessary.
  • Development and Competence:
  • Stay updated on system functionality and legislative changes through self-development.
  • Keep informed about People Best Practices and legislation.
  • Develop competency and skills of the team through learning sessions and knowledge transfer.
  • Contribute to internal training efforts and serve as a mentor for other support consultants.
  • Ensure alignment with career path requirements.
  • Product Quality:
  • Efficiently book client appointments and obligations, recording interactions accurately and timely.
  • Closely monitor appointments and adhere to SLAs, ensuring client satisfaction.
  • Confirm and ensure correct billing within the client journey if applicable.
  • Maintain product quality standards and actively identify and implement process improvements within the support team.


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