Technical Support Specialist
1 month ago
Unlock Your Potential as a UC Technical Specialist
Sabio is a leading global company that provides innovative solutions for contact centre management. We're seeking a passionate and enthusiastic UC Technical Specialist to join our team.
As a UC Technical Specialist, you will be responsible for identifying, isolating, and resolving issues within key areas such as VOIP, SIP, and Call Routing. You will work closely with our global team and clients to minimize and prevent costly service interruptions and ensure the best value from our solutions.
Key Responsibilities
- Incident Response, Problem Management, Service Request Fulfillment, and Change Control/Implementation
- Out of Hours Maintenance Tasks
- Client Consultation and Advice
Skills, Knowledge, and Expertise
- Experience working with Avaya UC solutions in enterprise environments, with a strong emphasis on implementation, customization, and optimization
- Knowledge of Enterprise call routing, VOIP, and SIP
- Knowledge of Packet tracing tools like Wireshark, a high level understanding of LAN/WAN/Security protocols, Excellent knowledge of SSH/TLS certificate administration(certificates)
- Good analytical skills and problem-solving abilities, with a keen attention to detail and a track record of delivering innovative solutions to complex business challenges
- Good communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization and convey technical concepts to non-technical audiences
- Proven ability to work independently as well as collaboratively in a team-oriented, fast-paced environment, with a commitment to continuous learning and professional growth
Technologies:
- Experience administering and troubleshooting Avaya Aura systems, including experience with VOIP, SIP, Call Routing
Benefits
- Remote/Flexible work
- Private health
- 18 or 23 depending on seniority days paid holiday a year- (this includes three Sabio days)
- LinkedIn Learning
- Connectivity Allowance (Cellphone or home internet or combo depending on how the person would like to split it)
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