Bentley Civil Application Support Specialist

1 week ago

Johannesburg, Gauteng, South Africa Hatch Full time
Job Description

Requisition ID: 93118

Job Category: Information Technology

Location: Johannesburg, Gauteng, South Africa

Hatch is a company that is passionately committed to the pursuit of a better world through positive change. With over 65 years of business and technical expertise in mining, energy, and infrastructure, our team of 10,000 colleagues in 150 countries works tirelessly to better the industries in which we operate. We provide practical solutions that are safe, innovative, and sustainable, thinking globally while acting locally.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal, and Facilities, we support the business in achieving their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

Key Responsibilities

Position: Bentley Civil Application Support Specialist

We are currently seeking a highly skilled Bentley Civil Application Support Specialist and Admin to join our Digital group in Johannesburg, South Africa.

Digital solutions have become a key component of the strategic direction and vision of today's modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients' projects and operations that can unlock a step change in their performance.

This journey leads to improve project outcomes, leveraging the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.

Application administrators administer Hatch's computer systems and play an important role in technical software support and associated implementations. They have the responsibility to ensure applications operate in a manner that supports Hatch projects and corporate systems.

They respond to tickets and serve as a contact/liaison for functional users, project systems managers, and IT technical staff for technical issues. They provide application-level expertise, augmenting the skills and expertise available via the service desk.

Requirements
  • Leverage your experience using the OpenRoads Designer suite of tools to provide application-level technical support for OpenRoads Designer and related products.
  • Work with the application development lead and the ProjectWise managed workspaces lead to assist in the development, maintenance, and testing of OpenRoads/OpenRail workspaces both in and out of a ProjectWise managed workspaces environment.
  • Read, interpret, and understand CAD standards from various sources and integrate requirements into OpenRoads/OpenRail workspaces.
  • Manage, support, and resolve complex software, vendor, and proprietary technical issues.
  • Assist in preparing and providing examples and datasets to the vendor as part of service ticket submissions and working with the vendor to have issues resolved.
  • Identify and resolve medium to highly complex production problems for support of applications.
  • Maintain system documentation.
  • Maintain current knowledge of relevant technologies as assigned.
  • Collaborate and interact with various stakeholders, including the ICT team.
  • Work closely with application development teams and vendors to tune and troubleshoot applications.
  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.
  • Willing to work after hours as part of a global team.
  • Lead and participate in efforts to develop and implement processes for application and system monitoring.
  • Lead and participate in efforts to implement application updates, including upgrades, patches, and new releases.
  • Adhere to standards and processes for systems in Hatch.
  • Responsible for the process from Development to Production release.
Key Experience

Skills

  • Understand how OpenRoads and/or OpenRail Designer tools are effectively applied in a real-world environment.
  • Configuration/setup of OpenRoads/OpenRail workspaces, including Bentley configuration syntax, dgnlibs, annotation groups, sheet seed files, feature definitions, feature symbologies, and element templates.
  • Understand software and hardware requirements of varied departmental systems.
  • Understand the workflow and process requirements of complex application systems.
  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
  • Excellent problem-solving/analytical skills and knowledge of analytical tools.
  • Display and execute logical and complex troubleshooting methods.
  • Excellent verbal, written communication, and ability to work well with others.
  • Teamwork: Working together to achieve organizational and team goals.
  • Demonstrated soft skills required, such as presentation of ideas and ability to clearly articulate the concepts to senior management.
  • Ability to effectively interface with technical and nontechnical staff at all organizational levels.
  • Ability to work unsupervised and demonstrate progress.
  • Desirable additional skills:
  • Experience with Azure DevOps, Scrum/Agile software development methodologies, and/or Git would be highly regarded.
  • Willing to work in the office is highly desirable.

Experience

  • Minimum 3-5 years' experience in the Civil Design field.
  • Experience with at least one of the following Design Tool platforms:
  • OpenRoads Designer
  • OpenRail Designer
  • Exposure to any of the following enterprise systems: Bentley ProjectWise, MS SharePoint.
  • Experience with configuring OpenRoads/OpenRail to client-specified standards is highly desirable.
  • Programming experience or experience with the MicroStation and OpenRoads SDK's is highly desirable.

Knowledge

  • Bachelor's degree or equivalent combination of education, training, or work experience.

Key Design Software Experience:

  • OpenRoads Designer
  • OpenRail Designer
  • OpenRail Overhead Line Designer
  • Applicants with Inroads/MXRoads/GEOPAK experience will be considered.

Why Join Us?

  • Work with great people to make a difference.
  • Collaborate on exciting projects to develop innovative solutions.
  • Top employer.

What We Offer You?

  • Flexible work environment.
  • Long-term career development.
  • Think globally, work locally.

We are an equal opportunities employer and welcome applications from diverse candidates. If you're interested in this role and believe you have the skills and experience required, please submit your application. We look forward to hearing from you

  • Bentley Civil Application Support Specialist

    5 days ago

    Johannesburg, Gauteng, South Africa Hatch Full time

    Job SummaryHatch is seeking a skilled Bentley Civil Application Support Specialist to join our Digital group in Johannesburg, South Africa.The successful candidate will provide technical support for OpenRoads Designer and related products, working closely with the application development lead and the ProjectWise managed workspaces...

  • Bentley Application Support Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Hatch Full time

    Bentley Application Support SpecialistJoin Hatch, a leading global professional services firm, in our pursuit of a better world through positive change. As a Bentley Application Support Specialist, you will play a critical role in supporting our clients' digital transformation journeys by providing expert technical support for Bentley Civil applications.Key...

  • Bentley Application Support Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Hatch Full time

    Job Title: Bentley Application Support SpecialistAt Hatch, we are seeking a highly skilled Bentley Application Support Specialist to join our Digital group in Johannesburg, South Africa. As a key member of our team, you will provide technical support for our clients' projects and operations, leveraging your expertise in OpenRoads Designer and related...

  • Bentley Application Support Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Hatch Full time

    Job Title: Bentley Application Support SpecialistWe are seeking a highly skilled Bentley Application Support Specialist to join our Digital group in Johannesburg, South Africa. As a key member of our team, you will provide technical support for our clients' projects and operations, leveraging your expertise in OpenRoads Designer and related products.Key...

  • Bentley Application Support Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Hatch Full time

    Job Title: Bentley Application Support SpecialistJob Summary: We are seeking a highly motivated and experienced Bentley Application Support Specialist to join our Digital group in Johannesburg, South Africa. As a key member of our team, you will provide technical support for all enterprise systems and software components in a complex mission-critical...

  • Bentley Application Support Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Hatch Full time

    About the RoleWe are seeking a highly skilled Bentley Application Support Specialist to join our Digital Solutions team at Hatch. As a key member of our team, you will be responsible for providing technical support and expertise for our clients' projects and operations.Key ResponsibilitiesProvide application-level technical support for OpenRoads Designer and...

  • Bentley Application Support Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Hatch Full time

    Job Title: Bentley Application Support SpecialistJob Category: Information TechnologyLocation: Johannesburg, Gauteng, South AfricaAt Hatch, we're passionate about delivering innovative solutions that make a positive impact on the world. As a Bentley Application Support Specialist, you'll play a critical role in supporting our clients' digital transformation...

  • Bentley Application Support Technical Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Hatch Full time

    Job SummaryWe are seeking a highly motivated and skilled Bentley Application Support Specialist to join our Digital group in Johannesburg, South Africa. As a key member of our team, you will be responsible for providing technical support for all enterprise systems and software components in a complex mission-critical environment.Key ResponsibilitiesTechnical...

  • Bentley Application Support Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Hatch Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Hatch. As a key member of our Digital group, you will be responsible for providing technical support for all enterprise systems and software components in a complex mission-critical environment.Key ResponsibilitiesManage, support, and resolve complex software,...

  • Technical Specialist for Civil Design Applications

    2 days ago

    Johannesburg, Gauteng, South Africa Hatch Full time

    Hatch is a global leader in engineering, project delivery, and operations management. With over 65 years of experience, we have established ourselves as a trusted partner for our clients across various industries.We are currently seeking a highly skilled Technical Specialist to join our team in Johannesburg, South Africa. As a Technical Specialist, you will...

  • Civil Design Specialist

    53 minutes ago

    Johannesburg, Gauteng, South Africa Icon Group Full time

    About the RoleWe are seeking an experienced Civil Design Specialist to join our team at Icon Group. As a Senior Civil Designer, you will be responsible for designing and producing civil drawings that meet project requirements.Key ResponsibilitiesDesign and produce high-quality civil drawings within agreed timeframes and budgets.Process vendor data accurately...

  • Application Support Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Job Title: Application Support SpecialistThis role is a great opportunity for a skilled IT professional to join our team at PRR Recruitment Services.We are seeking an experienced Application Support Specialist to join our fully remote team. The ideal candidate will have advanced skills in MS Excel, experience with MS Excel Power Query (M Language), and a...

  • Application Support Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Sybrin Full time

    Job Title: Application Support SpecialistAre you a skilled technical professional looking for a challenging role in software support? We are seeking an experienced Application Support Specialist to join our team at Sybrin.Key Responsibilities:Provide technical support for Sybrin software applications, including troubleshooting and debugging.Collaborate with...

  • Application Support Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa wePlace Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our team at wePlace. As a key member of our IT department, you will be responsible for providing expert support to end-users, identifying and resolving business and technical issues on all applications.Key Responsibilities:First Triage and Issue...

  • Civil Engineer

    1 week ago

    Johannesburg, Gauteng, South Africa BLACK TIE RECRUIT Full time

    Job Title: Civil Engineer - Water Infrastructure SpecialistAbout the Role:We are seeking a highly skilled Civil Engineer to join our team as a Water Infrastructure Specialist. In this role, you will be responsible for designing and managing water infrastructure projects, including pipelines, pump stations, and water treatment works.Key Responsibilities:*...

  • Application Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa wePlace Full time

    PurposeThe Application Support Specialist plays a crucial role in providing expert support to end-users, identifying and resolving business and technical issues on all applications. They possess a deep understanding of the company's systems and are expected to provide effective feedback to users to resolve issues within hours, if not possible, drive the...

  • Application Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Job Title: Application Support SpecialistThis role is a fantastic opportunity to join a dynamic team at PRR Recruitment Services, where you will be responsible for providing high-quality support to clients in the Information Technology sector.Key Responsibilities:Providing advanced support for MS Excel and MS SQLAssisting with Power BI and Power Query (M...

  • Application Support Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Sybrin Full time

    Job SummaryWe are seeking a highly skilled and experienced Application Support Specialist to join our team at Sybrin. As an Application Support Specialist, you will play a critical role in ensuring the smooth operation of our software solutions and providing exceptional customer service to our clients.Key ResponsibilitiesIncident Management: Respond to and...

  • Application Support Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Job Title: Application Support SpecialistAbout the Role:This is a fully remote position in an Information Technology company that values high-quality services by finding solutions to problems.Key Responsibilities:Advanced skills in MS Excel are required.Experience with MS Excel Power Query (M Language) is necessary.A background in software application...

  • Senior Civil Infrastructure Specialist

    19 hours ago

    Johannesburg, Gauteng, South Africa SEIGO Staffing Full time

    Job Title: Senior Civil Infrastructure SpecialistWe are seeking a highly experienced Civil Engineer/Technologist to join our team at SEIGO Staffing.About the Role:This is an excellent opportunity for a senior civil engineer to utilize their expertise in municipal engineering design services and take on a leadership role in delivering high-quality...