Bentley Application Support Specialist

4 weeks ago


Johannesburg, Gauteng, South Africa Hatch Full time
Bentley Application Support Specialist

Join Hatch, a leading global professional services firm, in our pursuit of a better world through positive change. As a Bentley Application Support Specialist, you will play a critical role in supporting our clients' digital transformation journeys by providing expert technical support for Bentley Civil applications.

Key Responsibilities:

  • Provide application-level technical support for OpenRoads Designer and related products.
  • Work with the application development lead and the ProjectWise managed workspaces lead to assist in the development, maintenance, and testing of OpenRoads/OpenRail workspaces.
  • Read, interpret, and understand CAD standards from various sources and integrate requirements into OpenRoads/OpenRail workspaces.
  • Manage, support, and resolve complex software, vendor, and proprietary technical issues.
  • Assist in preparing and providing examples and datasets to the vendor as part of service ticket submissions and working with the vendor to have issues resolved.
  • Identify and resolve medium to highly complex production problems for support of applications.
  • Maintain system documentation.
  • Maintain current knowledge of relevant technologies as assigned.
  • Collaborate and interact with various stakeholders, including the ICT team.
  • Work closely with application development teams and vendors to tune and troubleshoot applications.
  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.
  • Willing to work after hours as part of a global team.
  • Lead and participate in efforts to develop and implement processes for application and system monitoring.
  • Lead and participate in efforts to implement application updates, including upgrades, patches, and new releases.
  • Adhere to standards and processes for systems in Hatch.
  • Responsible for the process from Development to Production release.

Requirements:

  • Minimum 3-5 years' experience in the Civil Design field.
  • Experience with at least one of the following Design Tool platforms: OpenRoads Designer, OpenRail Designer.
  • Exposure to any of the following enterprise systems: Bentley ProjectWise, MS SharePoint.
  • Experience with configuring OpenRoads/OpenRail to client-specified standards is highly desirable.
  • Programming experience or experience with the MicroStation and OpenRoads SDK's is highly desirable.

What We Offer:

  • Flexible work environment.
  • Long-term career development.
  • Think globally, work locally.

We are an equal opportunity employer and welcome applications from diverse candidates. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.



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