Bentley Application Support Specialist

3 weeks ago

Johannesburg, Gauteng, South Africa Hatch Full time
About the Role

We are seeking a highly skilled Bentley Application Support Specialist to join our Digital Solutions team at Hatch. As a key member of our team, you will be responsible for providing technical support and expertise for our clients' projects and operations.

Key Responsibilities
  • Provide application-level technical support for OpenRoads Designer and related products.
  • Work with the application development lead and the ProjectWise managed workspaces lead to assist in the development, maintenance, and testing of OpenRoads/OpenRail workspaces.
  • Read, interpret, and understand CAD standards from various sources and integrate requirements into OpenRoads/OpenRail workspaces.
  • Manage, support, and resolve complex software, vendor, and proprietary technical issues.
  • Assist in preparing and providing examples and datasets to the vendor as part of service ticket submissions and working with the vendor to have issues resolved.
  • Identify and resolve medium to highly complex production problems for support of applications.
  • Maintain system documentation.
  • Maintain current knowledge of relevant technologies as assigned.
  • Collaborate and interact with various stakeholders, including the ICT team.
  • Work closely with application development teams and vendors to tune and troubleshoot applications.
  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.
  • Willing to work after hours as part of a global team.
  • Lead and participate in efforts to develop and implement processes for application and system monitoring.
  • Lead and participate in efforts to implement application updates, including upgrades, patches, and new releases.
  • Adhere to standards and processes for systems in Hatch.
  • Responsible for the process from Development to Production release.
Requirements
  • Minimum 3-5 years' experience in the Civil Design field.
  • Experience with at least one of the following Design Tool platforms: OpenRoads Designer, OpenRail Designer.
  • Exposure to any of the following enterprise systems: Bentley ProjectWise, MS SharePoint.
  • Experience with configuring OpenRoads/OpenRail to client-specified standards is highly desirable.
  • Programming experience or experience with the MicroStation and OpenRoads SDK's is highly desirable.
What We Offer
  • Flexible work environment.
  • Long-term career development.
  • Opportunity to work on exciting projects and develop innovative solutions.
About Hatch

Hatch is a leading global professional services firm that specializes in engineering, project and construction management, and operations and maintenance services. We have a diverse team of professionals who are passionate about delivering innovative solutions to our clients.

We are committed to fostering a workplace that is inclusive, diverse, and respectful. We believe that our people are our greatest asset, and we strive to create an environment that allows them to grow and thrive.

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