Customer Service Representative
1 day ago
**Unique Personnel Ltd Job Overview**
We are a dynamic organization dedicated to delivering exceptional services. Our team is passionate about providing unparalleled support to our clients.
**About the Role:**
We are seeking an experienced Contact Centre Agent to join our esteemed team of customer service professionals. As a key member of our team, you will be responsible for handling various aspects of client inquiries and interactions.
**Job Description:**
- Handle Telephone Queries: Respond to and resolve client queries in a timely and professional manner.
- Record Calls: Accurately document all calls received for future reference.
- Claims Query Resolution: Attend to claims-related queries and provide clear guidance to clients.
- Document Management: Utilize our document management system (Oculus) effectively to store and retrieve relevant information.
- Funds Posting and Faxes: Understand basic funds posting procedures and fax requested documents when necessary.
- Query Forwarding and Feedback: Forward unresolved queries to relevant departments and provide feedback to clients.
**Required Skills and Qualifications:**
- Grade 12 with Afrikaans, Tsonga, or Venda: A minimum qualification of Grade 12 with proficiency in one of these languages.
- Call Centre/Customer Service Experience: A minimum of 1-2 years' experience in a call centre or customer service environment.
- Call Centre Certificate: Holding a Call Centre Certificate is advantageous but not essential.
- Good Attendance and Reliability: Demonstrated ability to maintain good attendance records and exhibit reliability in work commitments.
- Communication and Administration Skills: Excellent communication and interpersonal skills, with proficiency in administration tasks.
- Customer Services Orientation: Strong customer service orientation and understanding of telephonic etiquette.
- Multi-tasking and Problem-Solving Skills: Ability to multi-task and demonstrate effective problem-solving skills.
- Stress Tolerance: High stress tolerance and ability to work under pressure.
- Computer Literacy: Proficiency in computer applications and software.
- Language Knowledge: Knowledge of at least two different languages.
Why Join Us?
At Unique Personnel Ltd, we value our employees and strive to create a supportive work environment. If you possess the required skills and qualifications and are eager to grow your career, please consider joining our esteemed team of customer service professionals.
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