Customer Service Representative

1 day ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

At Isilumko Staffing in Johannesburg, we're seeking a highly skilled Customer Service Representative to join our team on a 3-month contract.

We require an individual with:

  • A Matric certificate as the minimum educational requirement
  • No less than two years of experience within banking or financial services customer care or inbound call centre environments
  • A BCOM degree in Banking, Finance, Accounting, Auditing, Investments, or Economics
  • A clear credit record and a clear criminal record
  • Flexibility to work rotating shifts (8am-5pm, 9am-6pm, 10am-7pm) and be willing to alternate Saturdays and public holidays
  • Competitive basic and incentive salary packages

The ideal candidate should possess strong skills in:

  • Effective communication
  • Negotiation and objection handling
  • Customer service and relationship building

This role will involve:

  • Attending to customer credit card queries in a timely manner
  • Resolving queries efficiently
  • Overcoming client objections and achieving targets

In terms of compensation, this position is expected to offer a competitive salary range of approximately R150,000 - R200,000 per annum, depending on experience. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.



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