Customer Service Representative
1 day ago
At Isilumko Staffing in Johannesburg, we're seeking a highly skilled Customer Service Representative to join our team on a 3-month contract.
We require an individual with:
- A Matric certificate as the minimum educational requirement
- No less than two years of experience within banking or financial services customer care or inbound call centre environments
- A BCOM degree in Banking, Finance, Accounting, Auditing, Investments, or Economics
- A clear credit record and a clear criminal record
- Flexibility to work rotating shifts (8am-5pm, 9am-6pm, 10am-7pm) and be willing to alternate Saturdays and public holidays
- Competitive basic and incentive salary packages
The ideal candidate should possess strong skills in:
- Effective communication
- Negotiation and objection handling
- Customer service and relationship building
This role will involve:
- Attending to customer credit card queries in a timely manner
- Resolving queries efficiently
- Overcoming client objections and achieving targets
In terms of compensation, this position is expected to offer a competitive salary range of approximately R150,000 - R200,000 per annum, depending on experience. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.
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