Senior Team Manager

2 months ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Description

WNS Global Services is seeking a highly skilled and experienced Senior Team Manager to lead a team of professionals in creating a customer-centric and high-performance culture.

Key Responsibilities:

  • People Management: Engage and support staff to achieve all Key Performance Indicators (KPIs) through effective coaching, performance management, and career development.
  • Stakeholder Management: Ensure successful delivery of projects, programs, or activities by engaging with stakeholders who will be affected by the program.
  • Analytical Skills: Practice due diligence when interpreting and reporting data, and improve team performance and processes through insights that support a customer-centric environment.
  • Financial Management: Maintain productivity by ensuring all staff adhere to schedules while managing IR and payroll queries efficiently.

Requirements:

  • A proven track record of delivering against client, customer, and business outcomes.
  • 2 years' experience working within an insurance environment.
  • More than 2 years' experience working in a management role.
  • Experience in the BPO/contact center environment will be beneficial.

Behavioural Traits:

  • Communication and written skills.
  • Problem-solving.
  • Analytical thinking.
  • Conflict management.
  • Strategic thinking.
  • Time management.

Qualifications:

  • Grade 12/Matric.
  • Tertiary qualification in management will be beneficial.

Additional Information:

  • HR Process Knowledge.
  • Stakeholder Management.
  • Report writing.
  • Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook).
  • Management skills.
  • Good understanding of the BPO industry.

Working Conditions:

Afternoon and night shifts – Monday to Sunday (rotational shifts).


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