Senior Team Manager
2 months ago
WNS Global Services is seeking a highly skilled and experienced Senior Team Manager to lead a team of professionals in creating a customer-centric and high-performance culture.
Key Responsibilities:
- People Management: Engage and support staff to achieve all Key Performance Indicators (KPIs) through effective coaching, performance management, and career development.
- Stakeholder Management: Ensure successful delivery of projects, programs, or activities by engaging with stakeholders who will be affected by the program.
- Analytical Skills: Practice due diligence when interpreting and reporting data, and improve team performance and processes through insights that support a customer-centric environment.
- Financial Management: Maintain productivity by ensuring all staff adhere to schedules while managing IR and payroll queries efficiently.
Requirements:
- A proven track record of delivering against client, customer, and business outcomes.
- 2 years' experience working within an insurance environment.
- More than 2 years' experience working in a management role.
- Experience in the BPO/contact center environment will be beneficial.
Behavioural Traits:
- Communication and written skills.
- Problem-solving.
- Analytical thinking.
- Conflict management.
- Strategic thinking.
- Time management.
Qualifications:
- Grade 12/Matric.
- Tertiary qualification in management will be beneficial.
Additional Information:
- HR Process Knowledge.
- Stakeholder Management.
- Report writing.
- Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook).
- Management skills.
- Good understanding of the BPO industry.
Working Conditions:
Afternoon and night shifts – Monday to Sunday (rotational shifts).
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