Administrative Support Officer
5 days ago
We are seeking a highly organized and detail-oriented Administrative Support Officer to join our team at the Road Accident Fund. As an Administrative Support Officer, you will provide administrative support to the Officer, Senior Officer, and Team Leader to ensure the efficient and effective operation of the branch.
Key Responsibilities:
- Maintain up-to-date written documentation related to the department's business activities.
- Ensure compliance to the policies and process standards.
- Keep abreast of internal standards and business goals to ensure adherence to sound internal control.
- Assist in making follow-ups on outstanding matters.
- Ensure all requests are handled and responded to within set timelines.
- Validate and verify information and documents submitted for accurate capturing and further handling.
- Ensure the systems/registers used are kept up to date.
- Check for duplicate documents, requests, and queries and report on them.
- Allocate reference numbers and accurately capture related documents on different systems.
- Allocation of matters to responsible team members.
- Draft and send out letters to all stakeholders as required.
- Ensure confirmation of meetings and management of team diaries.
- Schedule appointments with internal and external stakeholders as and when required.
- Administer the records management and filing processes in line with the RAF filing plan.
- Ensure that the filing system is always up-to-date and functional.
- Retrieval of information at all times as requested in the office.
- Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
- Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system, and file appropriately.
Requirements:
- Matric or Grade 12 certificate.
- Relevant 1 year's experience in Medical Administrative field or similar environment.
- Medical Field as an added advantage.
- Planning, organization, and coordinating.
- Personal mastery.
- Emotional wisdom and decision making.
- Ethics and values.
- Client service orientation.
- Computer literacy in MS Word, Excel, PowerPoint.
- Excellent planning and organizational skills.
- Good administrative skills.
- Ability to access required information.
- Writing skills.
- Basic understanding of SCM processes.
- Basic financial acumen.
Please note that the Road Accident Fund offers Total Employment Cost packages with no additional contributions from the Employer. Successful candidates are required to structure their packages in a manner that will suit their needs.
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