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Phone Support Specialist

2 weeks ago

Sandton, South Africa Couch Outlet Full time

Couch Outlet seeks a skilled Phone Support Specialist to join our team. The ideal candidate will possess strong communication and problem-solving skills.

Job Description:

This role involves responding to customer inquiries via phone, providing product and service information, and resolving issues efficiently.

Responsibilities:
  • Respond to customer calls in a timely and professional manner.
  • Provide accurate product information and resolve customer complaints.
  • Collaborate with internal teams to resolve complex customer issues.
  • Document customer interactions and feedback to improve processes.
Requirements:
  • Excellent verbal communication and conflict resolution skills.
  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Previous experience in customer-facing roles or sales support is preferred.
  • Familiarity with CRM systems and customer service software is a plus.
  • A customer-focused mindset and proactive approach are essential.