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Phone Support Specialist
1 week ago
Couch Outlet seeks a skilled Phone Support Specialist to join our team. The ideal candidate will possess strong communication and problem-solving skills.
Job Description:This role involves responding to customer inquiries via phone, providing product and service information, and resolving issues efficiently.
Responsibilities:- Respond to customer calls in a timely and professional manner.
- Provide accurate product information and resolve customer complaints.
- Collaborate with internal teams to resolve complex customer issues.
- Document customer interactions and feedback to improve processes.
- Excellent verbal communication and conflict resolution skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Previous experience in customer-facing roles or sales support is preferred.
- Familiarity with CRM systems and customer service software is a plus.
- A customer-focused mindset and proactive approach are essential.