Client Service Representative

1 month ago


Cape Town, Western Cape, South Africa Kinesis Holdings Full time
  • Key Responsibilities:

    • Resolve customer queries.
    • Promote and sell internet, cable and fibre services to clients.
    • Understand customer needs and recommend appropriate products and services.
    • Provide accurate information about pricing, features, and promotions.
    • Handle customer objections and concerns effectively.
    • Meet or exceed monthly sales targets and key performance indicators (KPIs).
    • Maintain a high level of product knowledge to effectively communicate benefits to customers.
    • Ensure all customer interactions are logged and updated in CRM system.
    • Collaborate with team members and share best practices to achieve collective goals.
  • Requirements:

    • 1 year previous experience in a call centre in Inbound Sales/Outbound sales/ Customer services with a bit of upselling.
    • Strong communication and interpersonal skills.
    • Ability to build rapport with customers and understand their needs.
    • Goal-oriented with a passion for sales and exceeding targets.
    • Proficient in using computer systems and CRM software.
    • Ability to work flexible shifts (24/7), including evenings and weekends.


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