Professional Customer Engagement Specialist

4 days ago


Johannesburg, Gauteng, South Africa Pnet Full time
Job Description

The Customer Success Consultant at Pnet drives customer value realization by engaging with customers to understand their recruitment and development strategy and business objectives. This role requires building trusted relationships with customers to support value-based consumption focused activities.

The key responsibilities of this role include developing and implementing account strategies and consumption plans that drive customer outcomes. Additionally, the consultant must monitor SLA performance and maintain a high level of customer satisfaction.

Deliverables
  1. Develop and implement account strategies and consumption plans.
  2. Build trusted relationships with customers.
  3. Monitor SLA performance.
  4. Escalate customer account issues.


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