Intermediate Change Management Specialist

4 weeks ago


Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time
Job Title: Intermediate Change Analyst

We are seeking an experienced Intermediate Change Analyst to join our team at DLK Group (PTY) Ltd. The ideal candidate will have a solid background in ITIL Change Management processes and a proven track record in managing changes in large-scale IT environments.

Key Responsibilities:
  • Implement and manage the ITIL-based change management process across the IT department.
  • Ensure that all changes are logged, categorized, and processed in alignment with ITIL standards.
  • Oversee the evaluation, authorization, prioritization, and scheduling of IT changes.
Requirements:
  • National Diploma/Degree in Information Technology or a related field.
  • ITIL Foundation Certification is required; ITIL Practitioner or Intermediate certification preferred.
  • Minimum of 3 years' experience in IT change management in an ITIL-based environment.
  • Experience in organizing and managing Change Advisory Board (CAB) meetings.
Technical Skills:
  • In-depth knowledge of ITIL Change Management processes.
  • Experience using IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or equivalent.
Soft Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills for collaboration with stakeholders.


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