Experience Improvement Coordinator

3 days ago


Johannesburg, Gauteng, South Africa Sanlam Limited Full time
About the Position

We are looking for an Experience Improvement Coordinator to join our team at Santam Claims Solutions. In this role, you will be responsible for coordinating efforts to improve customer experience.

Responsibilities:
  • To coordinate with cross-functional teams to develop and implement strategies for improving customer experience.
  • To analyze data to identify trends and areas for improvement.
  • To communicate findings to senior management and stakeholders.
Requirements:
  • Bachelor's degree, preferably in marketing or a related field.
  • 3-5 years of experience in Voice of the Customer program methodologies.
  • Proven ability to work with large data sets and deliver actionable insights.


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