Service Quality Coordinator
3 days ago
Job Description
The Digicall Group seeks an experienced and skilled individual to fill the position of Customer Service Administrator. In this role, you will be responsible for managing all aspects of the goodwill process, ensuring efficient and accurate customer service functions. This includes collaborating with various departments to ensure the smooth and timely processing of goodwill claims, towing payments, and other administrative tasks.
Fostering long-term customer loyalty and satisfaction, while upholding the brand's reputation for exceptional service, is a key requirement of this position.
Key Responsibilities- Operational: Oversee all aspects of goodwill processes, including financial tracking and approvals, ensuring efficiency and compliance.
- Financial & Claims Processing: Prepare and submit daily financial reports, review and validate financial documentation, service records, and claim histories to ensure accuracy, adhere to financial approval workflows and compliance requirements, and accurately process goodwill and towing claim payments.
- Goodwill Claim Management: Verify that dealer-submitted claims include all required documentation, assess service history, claim history, and financial impact before processing approvals, log CRM cases and coordinate with technical assessment teams for evaluations, communicate approvals and process payments based on assessment outcomes, and ensure a 24-hour turnaround for goodwill claim processing, once all required information is received.
- Financial & Budget Reporting: Consolidate goodwill expenditures and financial data for internal reporting, validate budget allocations to ensure cost-effective goodwill operations, prepare financial reports and presentations for management review, ensure adherence to financial audit standards and reconciliation processes, and manage payment approvals through the SAP system, ensuring accuracy and compliance.
- Procurement & Financial Approvals: Generate purchase requisitions (PRs) and purchase orders (POs) for goodwill and customer service expenses, obtain necessary managerial and finance department approvals before processing payments, and maintain accurate records of financial approvals, ensuring transparency and accountability.
Requirements
- Proficient in Microsoft Office, particularly Excel (data management, formulas, reporting)
- Excellent verbal and written communication skills
- Knowledge of goodwill processes, claims management, and customer satisfaction standards
- Minimum: Grade 12 or equivalent NQF level 4
- Minimum 3 years of experience in a customer service or administrative role, preferably within the automotive industry
- At least 1 year of financial experience with claims processing, financial approvals, and reconciliations
-
Patient Care Coordinator
7 days ago
Randburg, Gauteng, South Africa South Metropolitan Health Service Full timeAt South Metropolitan Health Service, we are committed to delivering high-quality patient care and improving health outcomes in the community. As a Clinical Nurse with our team, you will play a vital role in ensuring that patients receive comprehensive and evidence-based nursing care.Fremantle Hospital is a 300-bed specialist hospital focused on providing a...
-
Randburg, Gauteng, South Africa LIFE Healthcare Group Full timeThis is a fantastic opportunity to join the LIFE Healthcare Group team as a SHEQ Senior Clerk.About the RoleThe SHEQ Senior Clerk will provide high-quality administrative support to the Quality Manager, focusing on quality assurance, health and safety, and environmental management. Key responsibilities include managing documents, conducting audits, and...
-
Residential Services Coordinator
7 days ago
Randburg, Gauteng, South Africa Ashton personnel Full timeAshton personnel seeks a Residential Services Coordinator to join our team. This critical role provides administrative support to the Home Manager and other departments within the care home, ensuring seamless day-to-day operations.Responsibilities and Tasks:This role encompasses various administrative duties to facilitate the smooth operation of the care...
-
Site Services Coordinator
3 days ago
Randburg, Gauteng, South Africa Simplify Recruitment Full timeThe Site Services Coordinator plays a crucial role in ensuring the smooth operation of our data center facilities. As part of our Supply Chain team in Johannesburg, you will be responsible for coordinating facility projects, managing vendor relationships, and providing administrative support.Your Key Responsibilities:Coordinating facility projects to ensure...
-
Residential Care Services Coordinator
7 days ago
Randburg, Gauteng, South Africa National Renal Care Full time**Job Title: Care Home AdministratorWe are seeking an experienced and organized individual to fill the role of Care Home Administrator. As a key member of our care home team, you will provide administrative support to our operations, ensuring the delivery of high-quality care services to residents and their families.**Key Accountabilities**Manage reception...
-
Support Services Coordinator
3 days ago
Randburg, Gauteng, South Africa Pangea Professional Services Full timeWe are seeking a Support Services Coordinator to join our team at Pangea Professional Services. This role plays a crucial part in ensuring a safe and healthy work environment, while also providing exceptional administrative support.Responsibilities:Implement and maintain health and safety policies and proceduresConduct regular safety inspections and risk...
-
Customer Service Quality Specialist
7 days ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeJob Description:As a Quality Assurance Coach/Assessor, you will play a crucial role in ensuring that our customer service agents adhere to quality standards and procedures. Your responsibility will be to monitor and evaluate performance, identify areas of improvement, and maintain consistency in delivering high-quality customer experiences.Evaluate adherence...
-
Financial Services Coordinator
3 days ago
Randburg, Gauteng, South Africa New Generation Group Full timeJob Description: We are seeking an experienced Financial Services Coordinator to join our team.Key Responsibilities:Manage Users, System Issues and System Enhancements of TASPerform Data Analysis and produce ReportsWrite Technical DocumentsRequirements:Matric plus Diploma / Degree in Information Technology (IT) or Equivalent Qualifications Registered at NQF...
-
Head of Quality Assurance
4 weeks ago
Randburg, Gauteng, South Africa Kontak Recruitment Full timeEducation Quality Assurance Director Head (JB4734) Randburg Market Related The Head of Quality Assurance provides strategic leadership in managing and coordinating the institution's Quality Assurance (QA) framework. The role ensures that academic programs, institutional processes, and administrative services comply with internal and external quality...
-
Administrative Services Coordinator
7 days ago
Randburg, Gauteng, South Africa Rakoma And Associates Inc. Full timeAs an Administrative Services Coordinator, you will play a critical role in ensuring payroll accuracy and compliance by administering all personnel data in the payroll system and preparing payrolls.You will also process payroll-related taxes to ensure compliance with local laws, regulations, and contractual client obligations.About the Role:Administering all...
-
Healthcare Professional
7 days ago
Randburg, Gauteng, South Africa South Metropolitan Health Service Full timeSouth Metropolitan Health Service is a leading healthcare provider in the region, dedicated to delivering high-quality patient care. As a Clinical Nurse with our team, you will play a vital role in ensuring that patients receive comprehensive and evidence-based nursing care.Fremantle Hospital is a 300-bed specialist hospital focused on providing a range of...
-
Logistics Operations Coordinator
7 days ago
Randburg, Gauteng, South Africa Indwe Broker Holdings Full timeThe successful candidate will be responsible for executing commercial strategies to surpass revenue targets and supporting the port management team in driving service excellence and delivery on the cargo services strategy. Key responsibilities include revenue generation, customer services, and support services.Job DescriptionRevenue Generation...
-
Clinical Expert
7 days ago
Randburg, Gauteng, South Africa South Metropolitan Health Service Full timeSouth Metropolitan Health Service is a leader in healthcare innovation, committed to delivering high-quality patient care and improving health outcomes in the community. As a Clinical Nurse with our team, you will play a vital role in shaping the future of healthcare.Fremantle Hospital is a specialist hospital with a strong focus on patient-centered care....
-
Professional Services Operations Coordinator
3 days ago
Randburg, Gauteng, South Africa PlaceTalent Full timeMoore Johannesburg is a leading professional services firm located in Parktown Johannesburg, offering advisory, audit & assurance, and taxation services to clients worldwide.We are seeking an Audit Operations Assistant to join our team and contribute to delivering exceptional client advice.Key Accountabilities:Provide operational support to the Director and...
-
Project Coordinator Role
3 days ago
Randburg, Gauteng, South Africa Gartner, Inc. Full timeAbout the RoleGartner, Inc. is seeking a skilled Project Coordinator to support our administration team. The ideal candidate will be self-driven, enthusiastic, and passionate about results. As a key member of our team, you will play a critical role in ensuring the smooth operation of our business.Key ResponsibilitiesManage projects from initiation to...
-
Healthcare Education Coordinator
3 days ago
Randburg, Gauteng, South Africa LIFE Healthcare Group Full timeAbout the Role:This Clinical Training Specialist role involves coordinating and delivering clinical nurse training to ensure competent qualified nurses and students in line with LHC strategic objectives. The ideal candidate will have strong clinical leadership expertise and excellent facilitation and assessment skills.Main Responsibilities:Training Program...
-
Contract and Distribution Coordinator
3 days ago
Randburg, Gauteng, South Africa Unitrans Full timeRole DescriptionThe Contract and Distribution Coordinator will be responsible for ensuring that goods are delivered in the correct quantity, quality, time, and condition, as per sales orders. This role requires strong communication and organizational skills to coordinate with suppliers, customers, and internal teams.Responsibilities:Coordinate with suppliers...
-
Nursing Specialist
7 days ago
Randburg, Gauteng, South Africa South Metropolitan Health Service Full timeAs a Clinical Nurse at South Metropolitan Health Service, you will have the opportunity to make a real difference in the lives of patients and their families. Our team is dedicated to delivering high-quality patient care and improving health outcomes in the community.Fremantle Hospital is a specialist hospital with a strong focus on patient-centered care....
-
Lead Tester and Project Coordinator
4 days ago
Randburg, Gauteng, South Africa Linkfields Innovations (Pty) Ltd Full timeJob Summary:As a Lead Tester and Project Coordinator at Linkfields Innovations (Pty) Ltd, you will be responsible for leading a team of testers and coordinating project activities to ensure the quality and reliability of our software solutions.Responsibilities:Team Leadership: You will be responsible for leading a team of testers to ensure the quality and...
-
Vehicle Service Coordinator
3 days ago
Randburg, Gauteng, South Africa Hyundai Automotive South Africa Full timeJob Description:We are seeking a skilled Service Advisor to join our team at Hyundai Automotive South Africa. As a key member of our service department, you will be responsible for delivering exceptional customer service, maximizing service sales, and maintaining accurate records. If you have a passion for automotive sales and customer service, we encourage...