Telemarketing Sales Representative
4 weeks ago
Description
As a Telemarketing Agent, you will be responsible for meeting sales objectives and revenue targets by ensuring that agreed sales and revenue targets are achieved in line with business requirements.
Key Responsibilities:
- Meet operational and quality efficiencies
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
- Provide an exceptional customer experience
- Accurate capturing of customer information
- Present, promote, and sell products/services in accordance with agreed processes and procedures
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Adaptable with the ability to respond positively to working within a pressurized environment
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
- Present products to potential customers who meet qualifying criteria
Requirements:
- Matric / Grade 12 (Required)
- Minimum of 2-3 year's sales/telemarketing (outbound) experience within a Contact Centre (Required)
- Must be computer literate (Email, Internet, Word, and Excel)
- Excellent communication skills (verbal and written)
- Excellent telephone etiquette
- Sound understanding of a dialler system and functions
- Target-driven with the ability to sustain high-performance consistently
- A clear understanding of a contact centre environment
- A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.
Benefits:
- Basic + uncapped commission
- Spectacular incentive drives
- Creative agile work environment
- Provident fund
- Café and lounge area
- Staff restaurant with a variety of healthy meal options
Hours of and place of work:
- Early shift Monday to Thursday - 08h:00 - 17h:00Friday - 08h:00- 15h:002 Saturdays per month 09h:00 - 13h:30Based in Wynberg
- Late shift Monday to Thursday - 09h:30 - 19h:00Friday 08h:00 – 15h:00No SaturdaysTransport provided for late shifts in surrounding areas Based in Wynberg
Behaviours we love:
- Wow my customer
Walk in my customers' shoesDeliver on my promisesDeliver insight-led solutions my customers need - Treat the business as my own
Take accountabilityBe curious, creative & explore opportunitiesDo it right & at the right time - Play as a team
Be helpfulBe inclusiveFind the fun
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