Telemarketing Sales Representative

4 weeks ago


Southern Suburbs, South Africa HomeChoice Holdings Limited Full time
Job Title: Telemarketing Agent

Description

As a Telemarketing Agent, you will be responsible for meeting sales objectives and revenue targets by ensuring that agreed sales and revenue targets are achieved in line with business requirements.

Key Responsibilities:

  • Meet operational and quality efficiencies
  • Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
  • Provide an exceptional customer experience
  • Accurate capturing of customer information
  • Present, promote, and sell products/services in accordance with agreed processes and procedures
  • Ensure a professional, polite, and efficient service is offered by acting as an ambassador
  • Adaptable with the ability to respond positively to working within a pressurized environment
  • Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
  • Present products to potential customers who meet qualifying criteria

Requirements:

  • Matric / Grade 12 (Required)
  • Minimum of 2-3 year's sales/telemarketing (outbound) experience within a Contact Centre (Required)
  • Must be computer literate (Email, Internet, Word, and Excel)
  • Excellent communication skills (verbal and written)
  • Excellent telephone etiquette
  • Sound understanding of a dialler system and functions
  • Target-driven with the ability to sustain high-performance consistently
  • A clear understanding of a contact centre environment
  • A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.

Benefits:

  • Basic + uncapped commission
  • Spectacular incentive drives
  • Creative agile work environment
  • Provident fund
  • Café and lounge area
  • Staff restaurant with a variety of healthy meal options

Hours of and place of work:

  • Early shift Monday to Thursday - 08h:00 - 17h:00Friday - 08h:00- 15h:002 Saturdays per month 09h:00 - 13h:30Based in Wynberg
  • Late shift Monday to Thursday - 09h:30 - 19h:00Friday 08h:00 – 15h:00No SaturdaysTransport provided for late shifts in surrounding areas Based in Wynberg

Behaviours we love:

  • Wow my customer
    Walk in my customers' shoesDeliver on my promisesDeliver insight-led solutions my customers need
  • Treat the business as my own
    Take accountabilityBe curious, creative & explore opportunitiesDo it right & at the right time
  • Play as a team
    Be helpfulBe inclusiveFind the fun


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