Telemarketing Agent

6 months ago

Southern Suburbs, South Africa Homechoice Full time

What you will love doing in this role:

- Meeting sales objectives and revenue targets
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements
- Meet operational and quality efficiencies
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
- Provide an exceptional customer experience
- Accurate capturing of customer information
- Present, promote, and sell products/services in accordance with agreed processes and procedures
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Adaptable with the ability to respond positively to working within a pressurized environment
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
- Present products to potential customers who meet qualifying criteria

What you’ll need to do this role:

- Matric / Grade 12 (required)
- Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (required)
- Excellent communication skills (verbal and written)
- Excellent telephone etiquette
- Sound understanding of a dialler system and functions
- Target-driven with the ability to sustain high-performance consistently
- A clear understanding of a contact centre environment
- A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.

**Benefits**:

- Basic + uncapped commission
- Spectacular incentive drives
- Creative agile work environment
- Provident fund
- Café and lounge area
- Staff restaurant with a variety of healthy meal options

Hours of and place of work:
**Early shift**
- Monday to Thursday - 08h:00 - 17h:00
- Friday - 08h:00- 15h:00
- 2 Saturdays per month 09h:00 - 13h:30
- Based in Wynberg

**Late shift**
- Monday to Thursday - 09h:30 - 19h:00
- Friday 08h:00 - 15h:00
- No Saturdays
- Transport provided for late shifts in surrounding areas
- Based in Wynberg

Behaviours we love:

- Wow my **customer**
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as?**my own**
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a **team**
- Be helpful
- Be inclusive
- Find the fun

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