Telemarketing Representative

Job Summary

We are seeking a highly motivated and results-driven Telemarketing Agent to join our team at HomeChoice Holdings Limited. As a Telemarketing Agent, you will be responsible for meeting sales objectives and revenue targets, ensuring that agreed sales and revenue targets are achieved in line with business requirements, and consistently reaching performance targets and standards relating to productivity, adherence, turnaround time, and quality.

Key Responsibilities

• Meet sales objectives and revenue targets
• Ensure that agreed sales and revenue targets are achieved in line with business requirements
• Meet operational and quality efficiencies
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
• Provide an exceptional customer experience
• Accurate capturing of customer information
• Present, promote, and sell products/services in accordance with agreed processes and procedures
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador
• Adaptable with the ability to respond positively to working within a pressurized environment
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
• Present products to potential customers who meet qualifying criteria

Requirements

• Matric / Grade 12 (Required)
• Minimum of 2-3 year's sales/telemarketing (outbound) experience within a Contact Centre (Required)
• Must be computer literate (Email, Internet, Word, and Excel)
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialler system and functions
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact centre environment
• A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.

Benefits

• Basic + uncapped commission
• Spectacular incentive drives
• Creative agile work environment
• Provident fund
• Café and lounge area
• Staff restaurant with a variety of healthy meal options

Working Hours and Location

• Early shift Monday to Thursday - 08h:00 - 17h:00Friday - 08h:00- 15h:002 Saturdays per month 09h:00 - 13h:30Based in Wynberg
• Late shift Monday to Thursday - 09h:30 - 19h:00Friday 08h:00 – 15h:00No SaturdaysTransport provided for late shifts in surrounding areas Based in Wynberg

Behaviours We Love

• Wow my customer
  Walk in my customers' shoesDeliver on my promisesDeliver insight-led solutions my customers need
• Treat the business as my own
  Take accountabilityBe curious, creative & explore opportunitiesDo it right & at the right time
• Play as a team
  Be helpfulBe inclusiveFind the fun