Workshop Operations Manager
4 days ago
We are seeking a highly skilled and experienced Workshop Manager to lead our team of technicians, sales reps, and admin staff in providing exceptional service to our customers.
Key Responsibilities:
- Oversee and manage the workshop team, ensuring efficient and effective operations.
- Provide excellent customer service, resolving complaints and queries in a timely and professional manner.
- Conduct diagnostic fault finding and provide 2nd line support to technicians.
- Prepare and submit weekly and monthly reports to management.
Requirements:
- Grade 12 or equivalent qualification.
- Comprehensive technical knowledge of electrical and mechanical components.
- Valid driver's license and own transport.
- Fluency in English and Afrikaans, both written and verbal.
- Proficiency in Microsoft programs, including Excel and email.
- Syspro experience is advantageous but not necessary.
Additional Suitability Factors:
- Experience in a similar role, preferably in a tooling and machinery repair company.
- Strong leadership and management skills, with the ability to motivate and guide a team.
- Excellent communication and problem-solving skills, with the ability to work under pressure.
- Ability to work in a fast-paced environment, with a focus on customer satisfaction.
What We Offer:
- A stable and secure work environment, with opportunities for growth and development.
- A competitive salary, medical aid, and pension benefits.
- Full training and support to ensure success in the role.
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