Customer Service Representative

1 day ago


Brackenfell, Western Cape, South Africa Time Personnel Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

About the Role:

This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our customers. As a Customer Service Representative, you will be responsible for maintaining a clean and organized front desk area, ensuring that all customers receive courteous and prompt service at all times.

You will be coordinating scheduling of appointments, confirming appointments, follow-up visits, and waiting-listed customers, while ensuring that customers are booked in correctly to maintain efficient patient flow for the schedule.

In addition, you will be assisting customers with selection of frames and other accessories, preparing and explaining quotations, prescriptions & payment procedures to patients, forwarding and following up on orders sent to the laboratory & any overdue jobs, notifying customers when goods are ready for collection, and performing weekly maintenance of files, checking progress & following up with customers.

Responsibilities:
  • Maintain a neat and orderly front desk and reception room.
  • Ensure customers receive courteous and prompt service at all times.
  • Coordinate scheduling of appointments and confirm all appointments, follow-up visits, and waiting-listed customers.
  • Ensure customers are booked in correctly to maintain efficient patient flow for the schedule.
  • Assist customers with selection of frames and other accessories.
  • Prepare and explain quotations, prescriptions & payment procedures to patients.
  • Forward and follow up on orders sent to the laboratory & any overdue jobs.
  • Notify customers when goods are ready for collection.
  • Perform weekly maintenance of files, checking progress & following up with customers.
  • Closing and opening of the office.
  • Prompt and Accurate invoicing.
  • Maintain up to date knowledge of Medical Aid procedures, process claims accurately.
  • Receive payments and release goods in accordance with company policy.
  • Process petty cash.
  • Ensure outstanding accounts are followed up relevantly.
  • General administration duties.
  • Maintain patient files and records accurately, timeously, and up to date.
  • Ensure all costing tariffs and prices are up to date.
  • Maintain stock, stationery, and other sundry items, as and when required.
  • Typing reports.
  • Stock taking.
Requirements:

To be successful in this role, you will need to have:

  • A matric certificate.
  • Excellent communication skills in English and Afrikaans.
  • A minimum of 2 years experience in customer service or front of house.
  • A professional attitude and confident demeanor.
  • Good problem-solving skills.
  • Self-motivated and a team player.
  • A positive can-do attitude.
  • Confidentiality with customers.
  • Computer literacy.
Salary:

The estimated salary for this role is R250,000 - R300,000 per annum, depending on experience.



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