Cybersecurity Solutions Manager Position

3 days ago

Pretoria, Gauteng, South Africa Pollock & Associates Full time

We are seeking a highly skilled and results-driven SOC Operations Manager with a passion for delivering top-tier cybersecurity solutions that protect businesses from evolving threats. Skilled in service delivery, incident response, and stakeholder management, ensuring seamless operations and compliance with industry standards.

Your Key Responsibilities:

SOC Performance Management
  • Oversight of the SOC's performance and operations to ensure SLA and KPI adherence.
  • Supervision of security analysts, shift leads, and third-party service providers.
  • Maintenance of 24/7 operational readiness of the SOC to detect and respond to security incidents.
Incident Detection and Response
  • Timely detection, analysis, and response to cybersecurity incidents.

Coordination with incident response teams to manage and resolve incidents effectively.

Development of post-incident reports and lessons-learned documentation to improve SOC performance.

Service Delivery Excellence
  • Ensure SOC services meet contractual obligations and customer expectations.

Regular service reviews and maintenance of strong relationships with clients and other stakeholders.

Monitoring and enhancement of the quality of threat intelligence, monitoring, and response capabilities.

Team Leadership and Development
  • Training and retention of top talent for the SOC team.

Assistance with management and regular performance reviews, as well as mentorship to team members.

Fostering a collaborative and high-performance team culture.

Process and Technology Enhancement
  • Evaluation and proposal of tools, technologies, and processes to enhance SOC capabilities.

Collaboration with IT and security teams to ensure interoperability of systems and tools.

Development and maintenance of SOC policies, procedures, and documentation.

Reporting and Metrics Analysis
  • Regular updates and detailed reports to senior management on SOC operations.

Regular updates and detailed reports to clients on SOC operations.

Tracking and analysis of metrics related to incidents, SLA compliance, and team performance.

Requirements
  • A minimum of 5 years of experience in a SOC or cybersecurity environment, with at least 2 years in a leadership role.
  • Experience managing 24/7 operations and working with geographically dispersed teams.
  • Proven experience in incident response, threat analysis, and vulnerability management.
  • Fundamental understanding of operating systems (Windows, Linux), networking concepts (IP, DNS, TCP/IP), and common security protocols.
  • Relevant experience in cybersecurity, especially within a SOC environment.
  • Practical experience in IT and networking roles.
  • Strong understanding of SIEM, SOAR, and EDR technologies.
  • Knowledge of common attack vectors, TTPs (Tactics, Techniques, and Procedures), and cybersecurity frameworks (e.g., MITRE ATTCK, NIST, ISO 27001).
  • Familiarity with scripting or automation for process improvement.
  • Technical skills: Proficiency with security tools, SIEM systems, and network administration.
  • Staying up-to-date with the latest security trends and tools.
  • Basic hands-on experience with Technologies:
SIEM and Security Technologies
  • EPP + EDR
  • Secure Web Gateways
  • Mail Web Gateways
  • Security Detection and Response
  • Vulnerability Management
  • SASE
Required Qualifications
  • A bachelor's degree in computer science, information security, or a related field.
  • Certifications (preferred): Certifications like CompTIA Security+, CISSP, or CEH can be advantageous.
  • EC-Council Certified Ethical Hacker
  • Logpoint
  • Symantec + EDR, WithSecure + EDR, Trend Micro + EDR
  • WithSecure Vulnerability Management
About This Opportunity
  • Full-time position
  • Office-based work environment
  • Travel required: Own vehicle necessary due to occasional client visits.
Why Join Us?

If you're looking for a professional journey that balances excellence with personal fulfillment, you've found the right place.

We are Pollock & Associates, dedicated to providing exceptional client experiences through innovative IT infrastructure solutions. Our goal is to empower our clients while they focus on scaling their business.

We're a community of skilled professionals passionate about sustainable innovation, challenging ourselves to deliver outstanding results. Our clients are at the heart of everything we do, driving our mission forward. We foster a culture of teamwork, creativity, and collaboration, where brainstorming sessions sound like TED talks and achievements are celebrated with enthusiasm.

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