Internal Sales Consultant

1 day ago

Cape Town, Western Cape, South Africa Kerston Foods CC Full time
Job Description

We are seeking a highly skilled Internal Sales Consultant to join our team at Kerston Foods CC.

This role is responsible for providing exceptional customer support and driving sales growth through effective coordination with the sales team.

The successful candidate will have a strong background in sales and marketing, with excellent communication and problem-solving skills.

Key Responsibilities:

  • Provide timely and effective support to the sales team to resolve technical issues.
  • Respond to complex customer complaints and provide assistance with online-related queries.
  • Ensure that all customer support processes and procedures are in place.
  • Anticipate customer needs and proactively flag potential problems.
  • Work directly with customers to troubleshoot, diagnose, and resolve technical issues.
  • Gather and analyze data to understand customer problems and address them proactively.

Sales Performance:

  • Help customers navigate the onboarding process.
  • Provide support on using various tools and features on our online system.
  • Drive sales growth and ensure an exceptional customer experience online to retain existing customers.
  • Assist customers with technical troubleshooting and billing.
  • Engage with customers to reemphasize the value of our online system.

Order Processing:

  • Take and enter all orders onto our order system.
  • Inform customers timeously of out-of-stock products.
  • Process sale orders and ensure accuracy with correct details.
  • Process all online sales orders.
  • Ensure daily priority and early cut-off orders are processed.
  • Assign online orders to the appropriate account in the system.

Customer Liaison:

  • Manage customer feedback into continuous performance improvement processes.
  • Ensure a seamless customer experience throughout all transitions.
  • Achieve sales targets through expert consultation.
  • Follow up with customers to ensure satisfaction and update on progress.
  • Engage with customers in the development and release of promotions and new features.

Requirements & Qualifications:

  • Minimum Grade 12 certificate or short training in sales and marketing studies.
  • 1-2 years' experience in sales.
  • Proven work experience as a sales representative.
  • FMC background in a similar role would be an advantage.

Estimated Salary: R300,000 - R400,000 per annum, depending on experience and qualifications.

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