Onboarding Expert

3 weeks ago


Sandton, South Africa FirstRand Bank Limited Full time
Job Summary

We are seeking an experienced Onboarding Specialist to join our team at FirstRand Bank Limited. The successful candidate will be responsible for ensuring a smooth client onboarding experience, from initial application to account opening, while maintaining the highest level of compliance and accuracy.

Key Responsibilities
  • Client Onboarding: Collaborate with business units and product houses to identify revenue opportunities and drive growth through digital and self-service options.
  • Process Management: Oversee the onboarding process, ensuring full understanding of customer needs and delivery of quality service.
  • Compliance: Ensure adherence to regulatory requirements, including KYC and anti-money laundering (AML) regulations.
  • Relationship Building: Build and maintain professional relationships with clients, stakeholders, and internal teams to drive business growth and customer satisfaction.
  • Process Improvement: Analyze customer feedback and identify opportunities for process improvement to enhance the overall client experience.
Requirements
  • Education: Diploma in a related finance, risk, or compliance discipline.
  • Experience: 3 to 5 years' experience in a similar environment, with 1 to 2 years at a junior specialist level.
What We Offer

We offer a challenging work environment, opportunities for professional growth and development, and a chance to be part of a dynamic team. If you are a motivated and experienced Onboarding Specialist looking for a new challenge, please apply now.



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