Store Operations Lead
2 weeks ago
Job Summary:
We're seeking an experienced Assistant Store Manager to lead and manage daily store operations, ensuring overall objectives, store targets, and customer service standards are met and exceeded.
Main Responsibilities:
- Manage stock levels through defined processes, ensuring accurate receiving, unpacking, merchandising, and replenishment of the sales floor.
- Monitor and maintain stockroom housekeeping standards.
- Authorize write-offs, breakages, recalls, and returns.
Key Performance Areas:
- Analyze sales and profitability reports to drive operational action plans and increase sales performance.
- Review product performance and provide feedback to support centre to enhance sales.
- Identify opportunities to increase sales and brand awareness through in-store marketing, competitor shopping, and local events.
Risk Management and Compliance:
- Conduct compliance checks through defined processes, ensuring adherence to policies and procedures.
Customer Experience and Leadership:
- Implement customer experience processes to meet customer service standards.
- Lead and drive the team to achieve store KPIs and operational strategy.
- Identify and drive training, coaching, and development needs for team talent management and succession planning.
Requirements:
- 12 years of education.
- 3 years' experience in an Assistant Store or Store Managerial position.
- Sales and service management skills.
- Computer literacy and effective communication skills.
Mr. Price Group Limited is an equal opportunity employer and is committed to Employment Equity.
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