Store Operations Lead

2 weeks ago


Cape Town, Western Cape, South Africa Mr Price Full time

Job Summary:

We're seeking an experienced Assistant Store Manager to lead and manage daily store operations, ensuring overall objectives, store targets, and customer service standards are met and exceeded.

Main Responsibilities:

  • Manage stock levels through defined processes, ensuring accurate receiving, unpacking, merchandising, and replenishment of the sales floor.
  • Monitor and maintain stockroom housekeeping standards.
  • Authorize write-offs, breakages, recalls, and returns.

Key Performance Areas:

  • Analyze sales and profitability reports to drive operational action plans and increase sales performance.
  • Review product performance and provide feedback to support centre to enhance sales.
  • Identify opportunities to increase sales and brand awareness through in-store marketing, competitor shopping, and local events.

Risk Management and Compliance:

  • Conduct compliance checks through defined processes, ensuring adherence to policies and procedures.

Customer Experience and Leadership:

  • Implement customer experience processes to meet customer service standards.
  • Lead and drive the team to achieve store KPIs and operational strategy.
  • Identify and drive training, coaching, and development needs for team talent management and succession planning.

Requirements:

  • 12 years of education.
  • 3 years' experience in an Assistant Store or Store Managerial position.
  • Sales and service management skills.
  • Computer literacy and effective communication skills.

Mr. Price Group Limited is an equal opportunity employer and is committed to Employment Equity.



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