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Service Delivery Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Datafin IT Recruitment Full time

Company Overview:

Datafin IT Recruitment is a leading provider of specialized recruitment services in the IT industry. We pride ourselves on our ability to deliver high-quality candidates that meet the unique needs of our clients.

About the Role:

We are currently seeking an experienced IT Customer Engagement Specialist to join our client's team. This role involves providing exceptional sales administration services and ensuring seamless delivery of projects across multiple continents.

Key Responsibilities:

  • Client Communication: Develop and maintain strong relationships with existing and prospective clients, addressing their queries and concerns in a timely and professional manner.
  • Order Management: Process quotes, generate orders, and manage renewals to ensure timely and accurate delivery of services.
  • Reporting: Provide weekly opportunity management reports containing essential information on upcoming closures and projected gross profit.
  • Proposal Coordination: Gather and collate necessary information for proposals and bids, ensuring prompt submission and meeting deadlines.

Requirements:

  • A minimum of 3 years' experience in a similar role within the IT industry.
  • Proficiency in Microsoft Dynamics and Sage X3 ERP systems.
  • Familiarity with resolution management, data interpretation, and customer relations skills.
  • A passion for continuous learning and career development.

Bonus Points:

  • Experience working with hardware or software environments.
  • Ability to work independently and as part of a collaborative team.