Customer Success Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Customer Success Manager to join our team at HR Genie. The successful candidate will be responsible for driving the overall success and satisfaction of customers using ODIN Checkpoint and Raven sensors.
Main Responsibilities:
- Guide new customers through the onboarding process, ensuring a seamless implementation of ODIN Checkpoint and Raven sensors.
- Develop and maintain strong relationships with customers, understanding their business objectives and ensuring ODIN solutions align with their goals.
- Identify upsell and cross-sell opportunities by understanding customer needs and presenting additional services or features that add value.
- Develop and execute tailored success plans for key accounts, focusing on adoption, expansion, and customer satisfaction.
- Lead training sessions to help customers fully utilize ODIN solutions, creating step-by-step standard operating procedures (SOPs) for key functionalities.
- Act as the voice of the customer internally, providing feedback to the product and engineering teams to drive product improvements.
- Track customer health metrics (e.g., usage, satisfaction) and proactively engage with customers showing signs of disengagement or dissatisfaction.
Requirements:
- Formal tertiary education: Grade 12 and a degree in Business Administration, Sales, Marketing, or equivalent experience in Customer Success roles.
- Experience: 3-5 years of experience in customer success related roles, account management, or sales, preferably within a technology/manufacturing or SaaS environment.
- Languages: English (required) and Afrikaans (optional).
- Driver's license: Code 8 (required or higher).
Preferred Qualifications:
Preference will be given to employees from designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998.
How to Apply:
Please submit your application, and only shortlisted candidates will be contacted for interviews. Please consider your application unsuccessful if not contacted three weeks after submission/closing date.
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