Debt Recovery Specialist
4 weeks ago
- Cash Collection: Achieve monthly cash collection targets by tracking performance, and reporting KPIs weekly.
- Overdue Debt Reduction: Reconcile customer accounts, prioritize debt reduction efforts, and prepare for monthly debt reduction meetings.
- Payment Allocation: Accurately allocate customer payments and credit notes, reconcile unmatched credits, and ensure all unapplied cash is cleared by month-end.
- Customer Contact & Correspondence: Maintain regular communication with customers via calls, emails, and visits to resolve queries and collect outstanding debts. Update systems after every interaction.
- Debt Reconciliation: Reconcile customer accounts monthly, escalating discrepancies when needed and ensuring timely resolution.
- Credit Requests & Adjustments: Process credit adjustments and refunds in accordance with company procedures and approval workflows.
- Invoice Management: Download and submit invoices via customer portals and ensure customers receive accurate billing and statements on time.
- Ad Hoc Duties: Manage overdue debt with external collection agencies, prepare bad debt write-offs, monitor orders on hold, and collaborate with other teams to drive improvements.
- Completed Matric: With relevant certificates in Credit Management.
- 5+ Years of Experience: In a credit control or similar role.
- Experience Working with Retail Clients: Such as Massmart and BUCO.
- Proficiency in Financial Software: SAP is non-negotiable.
- Ability to Manage Multiple Tasks: And meet deadlines.
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