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Service Manager

2 months ago

Durban, KwaZulu-Natal, South Africa Hutech Head Office Full time
Job Description

We are seeking a highly skilled and experienced Service Manager to join our team at Hutech Head Office. As a Service Manager, you will be responsible for leading our service department and ensuring that our customers receive the highest level of service and satisfaction.

Key Responsibilities:
  • Service Department Leadership: Lead and manage the service department, ensuring that all service work is completed to the highest standard and that customer satisfaction is consistently met.
  • Team Management: Manage and motivate a team of service technicians, ensuring that they have the necessary skills and training to perform their duties effectively.
  • Customer Service: Ensure that all customers receive a high level of service and satisfaction, responding promptly to their needs and concerns.
  • Financial Management: Manage the service department's budget and finances, ensuring that all expenses are controlled and that the department is profitable.
  • Quality Control: Implement and maintain a quality control system to ensure that all service work meets the highest standards.
  • Training and Development: Provide training and development opportunities for service technicians to ensure that they have the necessary skills and knowledge to perform their duties effectively.
  • Communication: Communicate effectively with customers, colleagues, and other stakeholders to ensure that all service work is completed to the highest standard.
Requirements:
  • Experience: Minimum of 5+ years experience as a Service Manager in a high-volume dealership.
  • Qualifications: Senior Certificate.
  • Language: Fluent in both Afrikaans and English.
  • Skills: Valuations of trade-in vehicles, excellent communication skills, strong interpersonal and leadership skills, high level of motivation, initiative, and integrity.
What We Offer:
  • Competitive Salary: Market-related salary.
  • Benefits: Comprehensive benefits package.
  • Opportunities for Growth: Opportunities for career growth and development.