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Administrative Support Specialist

2 weeks ago

Cape Town, Western Cape, South Africa CANCOM SA Full time
Job Description:

The Administrative Support Specialist will provide comprehensive support to the Sales Representatives and Client Relationship Manager. Key responsibilities include:

• Managing client files, both physical and electronic

• Coordinating with clients to obtain necessary documents within specified timeframes

• Maintaining accurate records of new agreements, renewals, and add-on products

• Assisting in the sales process for new, upsold, and cancelled contacts

• Requesting company documents from clients as needed

• Compiling quotes and ordering hardware for products

• Researching information from various departments to address client inquiries

• Ensuring timely follow-up on requests sent to other departments

• Communicating professionally with clients, keeping them informed of progress at all times

• Distributing marketing materials to clients as requested

• Providing assistance with client queries via email and phone related to product-specific issues

• Notifying the CRM of potential training needs based on client inquiries and scheduling meetings

• Investigating client concerns and compiling reports as necessary

• Locating requested documents

• Maintaining and updating client files with current information/documents

• Ensuring client files are organized and presented in an orderly manner

• Following up on email queries on behalf of the CRM when requested

This role requires strong administrative abilities.