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Operational Excellence Lead

1 week ago

Cape Town, Western Cape, South Africa Talent Shore Full time

Talent Shore is a rapidly growing recruitment technology company that provides support to talented and ambitious recruiters.

We're now seeking a highly motivated and experienced Customer Success Manager to join our team.

Key Responsibilities
  • Develop and implement a scalable customer support strategy
  • Deliver a seamless onboarding process for new partners
  • Become an expert on our technology platform and ensure customer adoption

The ideal candidate will have a proven track record of success in a Customer Success role, experience supporting SaaS products, and business operations knowledge.

They will be responsible for managing account health, driving upselling and adoption of new features among existing customers, and leading on all customer support related enquiries.

Our Culture
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package