Retirement Fund Administration Team Lead

4 weeks ago

Cape Town, Western Cape, South Africa SALT Employee Benefits Full time
Job Description

The Administration Team Leader is responsible for the overall management of the administration team. The duties include managing, planning, monitoring, and reporting. He/she should adhere to the administration procedures, SLA, and industry requirements at all times.

Key Responsibilities
  • Coordinate and monitor all activities relating to the fund administration.
  • Ensure all contributions are updated with the required time and LPI invoices sent, where applicable.
  • Quality assure and process all claims according to the rules, policies, legislation, administration procedures/policies, and service level agreements applicable to the Funds.
  • Ensure all transfers in are allocated timeously and transfers out are paid out.
  • Ensure all switches have been executed timeously and accurately.
  • Ensure all member data is accurate on the admin system.
  • Identify, develop, enhance, document, and propose policies, procedures, and processes for efficient and accurate administration.
  • Investigate, analyze, and monitor escalations and complaints. Report trends and obtain approval from the reporting manager for solutions to implement preventative measures.
  • Support a positive and responsive climate for client/member enquiry resolution.
  • Ensure communication, whether internal or external, is dealt with professionally and within the SLA.
  • Assist in allocating clients to the team.
  • Train, mentor, and coach the team members.
  • Set and agree performance areas with staff and manage employee performance to ensure production standards are met in terms of quantity and quality.
  • Authorize payment of claims.
  • Perform quality control review on contributions updated, switches performed, and claims processed.
  • Perform the responsibilities of the administrators, when required.
  • Prepare and review monthly/quarterly reports.
  • Fund Implementation - rules set up on Everest.
  • Renewal changes on admin, risk policies loaded on Everest.
  • Manage SARS queries.
  • Generate and review benefit statements.
Competencies Required
  • Accept accountability of the fund administration tasks.
  • Excellent analytical and problem-solving skills.
  • Good verbal and written communication skills.
  • Must be able to work under pressure.
  • Industry knowledge and experience.
  • High level of accuracy and attention to detail.
  • Organizational skills/planning and prioritizing.
  • Good interpersonal skills.
  • Setting personal and career goals.
  • Cross-team collaboration, motivating the team.
  • Management of time, must meet deadlines.
  • Managing productivity and efficiency in the team.
Qualifications
  • Undergraduate degree/Retirement Fund qualification.
  • Excellent Excel skills, must be able to do V-Lookup, pivot, etc.
  • FICA awareness training.
  • At least 4 years employee benefits/retirement fund administration experience specifically in a similar role.
  • A good knowledge of pension fund legislation, (specifically Section 13A), regulations, and guidelines.
  • Everest experience will be advantageous.
  • Good knowledge and understanding of unitization.
  • Good knowledge of Microsoft Outlook and Word.
  • Excellent numerical skills with attention to detail and accuracy.

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