Agriculture Parts Technical Specialist

1 day ago


East Rand, South Africa Network Recruitment Full time

About Network Recruitment

We are a leading recruitment agency in the industry, partnering with top brands to find talented individuals like you.

Job Overview

This exciting opportunity has arisen for a Parts Technical Support Representative to join our client's team. As a key member of the organization, you will be responsible for providing expert technical and commercial sales support to clients across multiple countries within the agriculture industry.

About the Role

As a Parts Technical Support Representative, your primary duties will include:

  • Responding to all enterprise parts-related inquiries from dealers and end-user customers, providing in-depth technical information and support.
  • Reporting website defects, suggesting enhancements to developers, and testing fixes.
  • Providing advanced product/service information and responding to complex customer questions about products/services.
  • Escalating complex issues promptly and appropriately, obtaining managerial approval as required.
  • Identifying instances of non-compliance with organizational policies and procedures or regulatory codes, reporting these instances and escalating issues as necessary.
  • Fault isolating and resolving issues to limit and address them promptly.
  • Monitoring team members' use of the CRM system, resolving standard issues, and escalating them to senior management as needed.
  • Recording and processing custom/special orders that require additional resources for delivery and coordinating with relevant teams.
  • Setting clear objectives for sales calls or meetings, using standard materials to present to customers, and asking relevant questions to evaluate interest and identify areas requiring further information.
  • Maintaining periodic check-ins with key customers to ensure they receive maximum value from the product/service.

Requirements

To be successful in this role, you will need:

  • Dealer understanding and the ability to work in a warehouse environment.
  • A detail-oriented and organized approach.
  • A degree or diploma in Mechanical Engineering.

What We Offer

In return for your expertise and dedication, we offer a competitive salary of approximately R320 000 per annum, along with opportunities for growth and professional development within our organization.



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