Agriculture Parts Technical Specialist
1 day ago
About Network Recruitment
We are a leading recruitment agency in the industry, partnering with top brands to find talented individuals like you.
Job Overview
This exciting opportunity has arisen for a Parts Technical Support Representative to join our client's team. As a key member of the organization, you will be responsible for providing expert technical and commercial sales support to clients across multiple countries within the agriculture industry.
About the Role
As a Parts Technical Support Representative, your primary duties will include:
- Responding to all enterprise parts-related inquiries from dealers and end-user customers, providing in-depth technical information and support.
- Reporting website defects, suggesting enhancements to developers, and testing fixes.
- Providing advanced product/service information and responding to complex customer questions about products/services.
- Escalating complex issues promptly and appropriately, obtaining managerial approval as required.
- Identifying instances of non-compliance with organizational policies and procedures or regulatory codes, reporting these instances and escalating issues as necessary.
- Fault isolating and resolving issues to limit and address them promptly.
- Monitoring team members' use of the CRM system, resolving standard issues, and escalating them to senior management as needed.
- Recording and processing custom/special orders that require additional resources for delivery and coordinating with relevant teams.
- Setting clear objectives for sales calls or meetings, using standard materials to present to customers, and asking relevant questions to evaluate interest and identify areas requiring further information.
- Maintaining periodic check-ins with key customers to ensure they receive maximum value from the product/service.
Requirements
To be successful in this role, you will need:
- Dealer understanding and the ability to work in a warehouse environment.
- A detail-oriented and organized approach.
- A degree or diploma in Mechanical Engineering.
What We Offer
In return for your expertise and dedication, we offer a competitive salary of approximately R320 000 per annum, along with opportunities for growth and professional development within our organization.
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