Operational Director

3 weeks ago

Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full time

We are seeking a strategic and experienced Head of Operations to join our team at Wild Dreams Hospitality.

The ideal candidate will have a strong background in operations with over 7 years of experience in managing CRM software and a proven track record of launching projects. A proactive and independent individual who can tackle challenges and develop the operational handbook is essential.

The role involves handling significant data across currencies and invoicing, making experience managing quantitative data and finance systems a plus. We value creativity in optimizing processes to enhance client and partner services.

The Head of Operations will be responsible for building and implementing organizational systems, automation tools, and reporting methods to enhance efficiency in travel bookings and client experience. They will also ensure smooth daily operations across all projects, use data and analytics to assess operational performance, and manage company finances.

The role requires a leader who can oversee systems management, finance, hiring, and act as second-in-command in our growing startup. The ideal candidate will build organizational systems from the ground up, be comfortable taking on diverse tasks, and have plans to grow and lead a team.

This full-time position offers significant growth opportunities, initially requiring in-person collaboration but transitioning to a hybrid role. We are looking for a dedicated and experienced professional who can make a meaningful contribution to our team.

Key Responsibilities:

  • Build and implement organizational systems, automation tools, and reporting methods to enhance efficiency in travel bookings and client experience.
  • Ensure smooth daily operations across all projects.
  • Use data and analytics to assess operational performance and identify improvement areas.
  • Manage company finances, creating reports to summarize revenue and expenses.
  • Establish and oversee operational budgets, monitor spending, and implement cost-saving measures for financial optimization.
  • Develop and manage the hiring strategy and oversee future recruitment processes.

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