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Debt Recovery Supervisor

1 week ago

Cape Town, Western Cape, South Africa Mass Markets Full time
About the Role

We are looking for a highly motivated and results-driven Customer Service Manager to oversee the daily operations of our call center. The successful candidate will have a minimum of 2-3 years of experience in a supervisory or leadership role within a call center environment.

Responsibilities:

  • Lead a team of customer service representatives, providing guidance, support, and coaching to optimize performance and achieve targets.
  • Develop and implement strategies to maximize debt recovery while maintaining compliance with regulatory standards.
  • Monitor performance metrics, analyzing data to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to ensure seamless communication and collaboration across departments.