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National Service Operations Manager

2 months ago

Johannesburg, Gauteng, South Africa HR Genie Full time

HR Genie is seeking a dedicated National After Sales Manager to oversee our after sales operations.

Key Responsibilities:
  • Lead the after sales teams (Parts and Service) to achieve defined performance targets.
  • Prepare and present comprehensive reports on after sales activities to senior management.
  • Enhance and streamline support and service/parts processes, tools, and systems.
  • Inspire, train, and guide after sales teams to meet established objectives.
  • Engage with clients to gather feedback on product and service quality.
  • Assist customers in resolving issues and complaints related to their purchases.
  • Foster strong relationships with customers to enhance loyalty and support.
  • Plan and execute promotional and marketing initiatives to boost awareness of services and offers.
  • Formulate and implement strategies to ensure KPIs and targets are consistently met while prioritizing customer satisfaction.
  • Collaborate with sales department leaders to strategize on improving sales performance.
  • Conduct pricing analyses to assess competitiveness in the market.
  • Stay informed about market trends through ongoing research.
  • Ensure adherence to all company policies and procedures in daily operations.
  • Oversee workshop performance in terms of productivity, efficiency, and customer satisfaction.
  • Manage parts inventory to meet stock profile, turnover, and aging requirements.
  • Implement and oversee workshop processes and standards.
  • Analyze warranty claims and conduct periodic reviews.
  • Enhance workshop operations for optimal performance.
  • Coordinate technical support and training initiatives.
  • Supervise parts ordering and inventory management processes.
  • Facilitate both technical and non-technical training programs.
Essential Skills:
  • Proven leadership and team management skills.
  • Exceptional communication and customer service capabilities.
  • Expertise in process optimization and systems management.
  • Ability to devise and implement effective strategies.
  • Strong analytical and problem-solving skills.
  • Experience in market research and pricing analysis.
  • Skilled in organizing and coordinating training sessions.
Qualifications:
  • Bachelor's degree in Business Administration or Engineering.
  • At least 10 years of experience in the automotive sector.
  • A minimum of 3 years in an after sales role.
  • 5 years of experience in a managerial capacity.