National Recovery Operations Manager

1 month ago

Johannesburg, Gauteng, South Africa takealot Full time

About the Role

We are seeking a highly skilled and experienced National Recovery DC Manager to join our team at takealot.com. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our DCs, ensuring seamless recovery processes, and driving productivity improvements.

Key Responsibilities

  • Manage and coordinate all DC activities, including recovery stock processing, stock management, SHE, Risk & Quality of operation.
  • Ensure adherence to agreed service levels and implement initiatives to enhance recovery processes.
  • Ensure accurate receipt, evaluation, filing, and dispatch of stock within KPI parameters.
  • Drive stock accuracy through disciplined stock control and implement stock accuracy improvement initiatives.
  • Manage stock count programs, reconciliation, and reporting.
  • Implement control measures to highlight inaccuracies and discrepancies.
  • Monitor and optimize operational metrics, including quality, delivery, and cost.
  • Identify and implement continuous improvement initiatives to enhance performance and efficiency.
  • Ensure compliance with company policies and administer practices fairly and equitably.
  • Collaborate with support functions to build and secure support and resources for projects and initiatives.
  • Manage projects according to stipulated time frames.
  • Maintain compliance with HSE standards and legislation.
  • Ensure consistent compliance with good hygiene and housekeeping disciplines.
  • Service and maintain all equipment utilized within the DC's operation.

Financial Management

  • Manage monthly operational costs within budget constraints and control the flexing of costs in line with processing volume fluctuation.
  • Control costs through process improvement initiatives, productivity of personnel, efficient utilization of space, and protection of stored materials.
  • Ensure protection and accuracy of stock by adhering to all stock control processes and procedures.
  • Participate in annual budget process and long-term planning.

People Management

  • Provide leadership and direction to DC staff.
  • Forecast staffing requirements needed to meet service, financial, and operational requirements.
  • Communicate organizational vision and strategies to staff.
  • Establish performance measures, conduct regular evaluations, and ensure staff productivity is measured and achieved.
  • Ensure daily, weekly, and monthly planning is done for all operations.
  • Ensure all business processes, procedures, and job profiles are documented, updated, and communicated to staff.
  • Ensure all staff understand the DC KPIs and work to achieve the desired results.
  • Conduct Performance Appraisals of staff in line with company deadlines.
  • Foster skill development and succession planning.
  • Manage absenteeism and ensure adherence to company policies and code of conduct.
  • Ensure regular operations meetings are held with staff to manage productivity and expectations.
  • Manage the general wellbeing of personnel, including discipline.
  • Ensure continuous high performance of quality work.
  • Encourage continuous improvement of service.

Reporting

  • Establish and maintain performance measurement systems.
  • Prepare various reports and analyses as required.
  • Provide regular management reporting on operational performance, productivity, and budgets.

About Us

At takealot.com, we are a dynamic and entrepreneurial team that is passionate about e-commerce and creating a seamless customer experience. We are a fun and fast-paced environment that values teamwork, open communication, and continuous improvement. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

Requirements

  • Matric plus a 3-year post-matric qualification in Supply Chain, Operations, and Logistics Management.
  • 4-5 years of managerial experience in a complex operational environment.
  • Previous exposure to warehousing and stock management.
  • Proven track record of driving productivity improvements and cost reductions.
  • Experience in operational project management and continuous improvement methodologies.
  • Strong financial acumen.

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