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Customer Support Engineer

1 week ago

Johannesburg, Gauteng, South Africa HCLTech Full time

We are seeking an experienced Service Desk Specialist to join our Information Technology team at HCLTech Johannesburg.

About the Role:

This position involves providing technical support to end-users, troubleshooting hardware and software issues, and maintaining a high level of customer service.

Key Responsibilities:
  • Provide technical support via phone, email, or remote desktop connection
  • Maintain accurate records of all support interactions
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical knowledge and skills
Requirements:
  • Relevant experience with Microsoft operating systems and software applications
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Bachelor's degree in Computer Science or related field