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Support Engineer Position

1 week ago

Johannesburg, Gauteng, South Africa BADRI Management Consultancy Full time

We are seeking a Support Engineer Position at BADRI Management Consultancy, where you will play a key role in delivering exceptional customer experiences.

Your primary focus will be on providing technical support and training to customers, ensuring they have the necessary knowledge and skills to use our products effectively.

  • Design and deliver comprehensive training programs for customers.
  • Develop and maintain documentation for our products and services.
  • Provide expert-level technical support via various channels, including voice, email, and chat.
  • Collaborate with internal teams to ensure seamless product delivery.
  • Travel within the country to support on-site deployments.
  • Analyze customer feedback to improve product offerings.
  • Maintain up-to-date knowledge of industry trends and emerging technologies.
  • Lead cross-functional teams to resolve complex technical issues.
Requirements

Skillsets Required:

  • Proven experience in technical support and training.
  • Expertise in product development and maintenance.
  • Exceptional leadership and communication skills.
  • Strong analytical and problem-solving abilities.
  • Fluency in written and spoken English.
  • Proficiency in MySQL and REST API concepts.
  • Familiarity with Postman and other third-party connection platforms.
  • Ability to work in a fast-paced environment with multiple priorities.