Service Delivery Expert
5 days ago
We are seeking a highly skilled Service Delivery Expert to join our team at Buffalo International Logistics. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service possible. As a key member of our team, you will handle customer communications, maintain accurate records, and collaborate with other departments to improve service delivery.
About the Role:
This position requires strong communication skills, problem-solving abilities, and a customer-centric attitude. You will be responsible for responding to customer inquiries via various channels, providing accurate information about products and services, and resolving customer issues and complaints effectively. Additionally, you will maintain detailed and accurate records of customer interactions, inquiries, complaints, and resolutions.
Key Responsibilities:
The successful candidate will be responsible for:
- Responding to customer inquiries via various channels.
- Providing accurate product and service information.
- Resolving customer issues and complaints effectively.
- Maintaining accurate customer records.
Requirements:
To succeed in this role, you should possess a matric or equivalent qualification, preferably with additional education in customer service, communications, or a related field. At least one year of experience in a customer service role is required, preferably in a call center or customer support environment. You should also have excellent verbal and written communication skills, strong interpersonal skills, and proficiency in MS Office and customer service software.
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IT Service Delivery Expert
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Service Delivery Expert
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Service Delivery Expert Job
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