IT Service Delivery Expert
1 week ago
DataFin Team:
We are a dynamic team of IT professionals dedicated to delivering exceptional support services to businesses worldwide. Our team members have a deep understanding of IT infrastructure, networking, and Microsoft technologies.
Job Summary:
We are seeking a seasoned 3rd Line Technical Support Engineer to join our team at DataFin. As a key member of our technical support team, you will be responsible for providing advanced technical support to our clients across the globe.
Key Responsibilities:
- Provide 1st to 3rd line technical support via email, phone, and remote desktop sessions.
- Troubleshoot and resolve complex technical issues related to Windows, Microsoft Server, Azure, and other IT systems.
- Collaborate with senior engineers to resolve critical issues and participate in project rollouts.
- Develop and maintain documentation for all systems, including hardware and software configurations.
- Stay up-to-date with the latest industry trends and technologies to ensure expert-level knowledge.
Desirable Skills:
- Microsoft certifications (e.g., MCSE, MCSA).
- Experience with cloud platforms (Azure, AWS, Google Cloud).
- Knowledge of virtualization technologies (Hyper-V) and storage solutions (S2D, DFS).
- Understanding of cybersecurity best practices and threat mitigation strategies.
Attributes:
- Great attitude and teamwork skills.
- Willingness to learn and teach others.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong problem-solving and analytical skills.
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