IT Service Delivery Expert

1 week ago


Cape Town, Western Cape, South Africa Mukuru Full time

As an IT Service Delivery Expert at Mukuru, you will play a critical role in ensuring seamless delivery of our applications and services to our customers. Your primary responsibility will be to monitor systems health, resolve technical queries, and collaborate with the 2nd line support team to drive speedy resolution of all escalated support queries.

You should have a strong understanding of IT service management (ITSM) business processes and tools, as well as demonstratable experience in Systems Health Monitoring with tools similar to Grafana, Sysaid, Nagios, SolarWinds. You should also have a BSc Computer Science Degree, IT Diploma, MCSE, Comptia Certification or similar, and at least 2-4 years' experience as an Application/Software Support Engineer.

Key qualifications and attributes include a positive can-do attitude, excellent team player, growth mindset, excellent work ethic, attention to detail, ability to multitask effectively, and excellent verbal and written communication skills. We offer a competitive compensation package and opportunities for career advancement in a dynamic and innovative company.

In addition to your technical skills, you should be able to communicate complex technical information to non-technical stakeholders, prioritize tasks effectively, and work under pressure to meet deadlines. If you are passionate about technology, customer service, and continuous learning, please submit your application.



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