Medical Travel Logistics Specialist
3 days ago
Cencora is a leading provider of healthcare logistics services. We are seeking an experienced Customer Service Agent to join our team in Johannesburg, South Africa.
The successful candidate will be responsible for providing exceptional customer service to our clients, ensuring seamless communication and coordination throughout the shipping process. This includes handling client enquiries, booking shipments, and resolving any issues that may arise.
To succeed in this role, you will need excellent communication skills, both written and verbal. You should have a background in the courier or freight industry and be familiar with Nova Software systems. A matric/Grade 12 qualification is also required.
Key Responsibilities:
- Handle all client enquiries via phone or email
- Action all emails received and handle transparently on the shared Customer Service mailbox
- Receive bookings via phone, email & the Customer Portal and update in TMS
- Keep clients fully updated as to the status of their shipments, especially regarding any delays
- Support the Customer Service Strategy to ensure that the customer is receiving the best overall service
- Communicate with and support the Operations department as well as the Sales department whenever required
Requirements:
- Able to follow procedures & instructions
- Able to take on projects at the request of management
- Able to provide relevant information on request
- Good communication skills – verbally & written
- Background environment in the courier/freight industry
- Matric / Grade 12
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