Export Order Specialist

3 days ago


Cape Town, Western Cape, South Africa West Coast Personnel Full time
Job Summary

We are seeking a highly skilled Customer Service Agent to join our team at West Coast Personnel. In this role, you will be responsible for providing exceptional customer service, processing sales orders, and managing daily order management tasks.

Key Responsibilities
  • Sales Order Processing:
    • Accurately capture sales orders within specified deadlines
    • Invoice orders and ensure timely dispatch
    • Process export orders, including necessary documentation
  • Daily Order Management:
    • Follow up on production and import orders, providing feedback to customers
    • Manage blanket orders and export preparations
  • Customer Interactions:
    • Handle walk-in customers and process quotations efficiently
    • Ensure timely responses to quotation requests
    • Process payments for quotations and cash sales
    Requirements
    • Grade 12 or equivalent qualification
    • A minimum of 35 years' experience in customer service or internal sales support
    • Proficient in Microsoft Office and CRM systems
    • Bilingual in English and Afrikaans
    • Experience with ERP systems is essential
    Competitive Salary and Benefits

We offer a competitive basic salary of R12,135.00 per month, as well as a comprehensive benefits package including a pension plan and voluntary medical aid options.



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