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Claims Management Associate

1 month ago

Cape Town CBD, South Africa EXL Service Full time

As a Claims Management Associate at EXL Service, you will play a critical role in delivering exceptional customer experiences while ensuring operational efficiency. This dynamic position involves managing the entire lifecycle of claims, from initial intake to resolution, while maintaining accuracy in reserves and payments.

The ideal candidate will possess excellent communication skills, with the ability to build rapport with customers and provide timely resolutions to their concerns. Additionally, they will be responsible for controlling claim costs, minimizing leakage, and upholding transaction quality within predefined parameters.

This is an exciting opportunity to join a leading organization that values customer satisfaction and excellence in claims management. If you are a motivated individual with a passion for delivering results-driven solutions, we encourage you to apply.

Key Responsibilities:

  • Manage the lifecycle of claims, including initial intake, investigation, and resolution
  • Ensure accuracy in reserves and payments, minimizing errors and delays
  • Control claim costs, identifying opportunities for cost reduction and process improvement
  • Uphold transaction quality, adhering to company policies and procedures
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely manner

What You'll Need:

  • Bachelor's degree in a relevant field, such as business or communications
  • 2+ years of experience in claims management or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Strong analytical and problem-solving skills

Salary Range:$65,000 - $90,000 per annum, depending on experience and qualifications