Director of Customer Experience

Job OverviewA highly skilled Customer Experience Leader is required to guide, oversee, develop, and inspire their team to achieve exceptional results. Key responsibilities include:Key ResponsibilitiesManage team performance and achievement of key performance indicators (KPIs).Leave and absence management, ensuring required resourcing is available as per...

Customer Experience DirectorWe're seeking a seasoned Customer Experience Director to lead our service delivery efforts and drive customer satisfaction. As a key member of our team, you'll be responsible for building strong customer relationships, managing service delivery organizations, and ensuring financial success while maintaining high service...

Job DescriptionJob Title: Director of Customer ExperienceCompany: Initiate InternationalLocation: Remote (with occasional travel to Cape Town)Job Type: Full-timeAbout Us:Initiate International is a leading iGaming company that is committed to providing exceptional customer experiences. We are seeking a highly skilled and experienced Director of Customer...

We're seeking a Customer Experience Director to lead our service delivery efforts and drive customer satisfaction. As a key member of our team, you'll be responsible for building strong customer relationships, managing service delivery organizations, and ensuring financial success while maintaining high service standards. Your expertise in program...

{"title": "Senior Director of Customer Experience", "content": "Job SummaryWe are seeking a seasoned Senior Director of Customer Experience to lead our member engagement and retention efforts. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive strategy to drive customer loyalty and growth.Key...

{"title": "Senior Director of Customer Experience", "content": "Job SummaryWe are seeking a seasoned Senior Director of Customer Experience to lead our member engagement and retention efforts. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive strategy to drive customer loyalty and growth.Key...

About the RoleWe're seeking a seasoned professional to lead our customer support, client success, and business development efforts. As an Executive Director of Customer Experience, you will be responsible for driving growth, ensuring customer satisfaction, and expanding our market presence.Key ResponsibilitiesCustomer Support ManagementLead a team to deliver...

Job DescriptionWe are seeking a Senior Director of Customer Experience to lead our member engagement and retention efforts. As a key member of our team, you will be responsible for developing and executing a comprehensive strategy to drive customer engagement, retention, and revenue growth.Key Responsibilities:Develop a clear strategy and approach to Member...

About the RoleWe are seeking a skilled Software Engineer to join our team of innovators. As a key member of our engineering team, you will be responsible for building and maintaining scalable applications that meet the needs of our users. Your expertise in software development, combined with your passion for delivering high-quality solutions, will make you a...

Customer Service Leadership OpportunityInitiate International is seeking a seasoned customer service professional to lead our customer service team in Cape Town. As the Head of Customer Service, you will be responsible for driving excellence and innovation in customer service, ensuring high levels of customer satisfaction, and enhancing the overall user...

Job OverviewThe Head of Delivery will play a pivotal role in ensuring the effective operational delivery of our services, meeting both internal and client-led demands. This will be achieved through strong leadership, operational, and management capabilities.Key ResponsibilitiesPeople ManagementManage team performance and achievement of key performance...

Lead Exceptional Customer ExperiencesWe're seeking a seasoned professional to drive our service delivery efforts and exceed customer expectations. As a Client Experience Manager, you'll be responsible for building strong relationships with our clients, managing service delivery organizations, and ensuring financial success while maintaining high service...

Job DescriptionJob Title: Customer Service DirectorCompany: Initiate InternationalJob Type: Full-timeLocation: RemoteAbout Us: Initiate International is a leading company in the iGaming industry, seeking a highly skilled and experienced Customer Service Director to lead our customer service team.Job Summary:We are looking for a seasoned Customer Service...

Job Overview: We are seeking a skilled Learning and Development Facilitator to join our team at Customer Experience People SA Ltd. The ideal candidate will have experience in training and development within the insurance sector.Key Responsibilities:Partner with clients to understand their training needsDesign and deliver training programs to enhance employee...

Job Overview: We are seeking a highly skilled Strategic Communications Manager to join our team at Customer Experience People SA Ltd. This role will focus on building and leading a strategic communications plan, driving engagement and supporting activity for all colleagues.Key Responsibilities:Tailor and deliver a wide range of impactful communication...

Job OverviewA senior team manager at Customer Experience People SA Ltd guides and oversees the development of their team, ensuring they achieve goals that contribute to the growth of the department and wider organization. They create an environment that promotes positive communication, encourages team bonding, and drives a culture of high performance.Key...

About the Role:We are seeking an exceptional Internal Operations Communication Manager to join our team at Customer Experience People SA Ltd. This is a unique opportunity to make a significant impact on our internal communication landscape.Key Responsibilities:Tailor and deliver a wide range of impactful communication services, including strategic planning...

Job OverviewThe role of Internal Operations Communication Manager sits within a newly created team at Customer Experience People SA Ltd, allowing us to significantly improve the way we engage with our internal teams across South Africa and UK Operations.Key Responsibilities:Tailor and deliver a wide range of impactful communication services, including...

Job Overview: We are seeking a skilled Operational Communications Specialist to join our team at Customer Experience People SA Ltd. This role will focus on building and leading a strategic communications plan to drive engagement and support activity for all colleagues. The ideal candidate will have a strong background in marketing or a related field, with a...

Job OverviewThe role sits within a newly created team, enabling us to significantly improve our internal communications with teams across South Africa and UK Operations. It will focus on building and leading a strategic communications plan, driving engagement and supporting activity for all colleagues. The role, based in our Cape Town office, will provide...