Inbound Collections and Debt Review Department Manager

4 weeks ago


Cape Town, Western Cape, South Africa Fempower Full time
Job Summary

As the Inbound Collections and Debt Review Department Manager, you will be responsible for driving the department's strategy and operations to increase profitability while ensuring compliance with regulatory requirements.

Key ResponsibilitiesDepartmental Strategy and Operations
  • Develop and implement departmental strategy and projects to drive business growth and profitability
  • Monitor and analyze data to ensure achievement of relevant key performance indicators
  • Communicate effectively with internal and external stakeholders to ensure engagement and buy-in
Operational Management
  • Manage and maintain processes, systems, and practices to ensure operational efficiency and effectiveness
  • Develop business case and requirement specifications for new systems or functional requirements
  • Monitor and analyze data to identify opportunities for process improvement and cost reduction
Management of People
  • Manage and lead a team of Team Managers to achieve optimal efficiency and performance
  • Implement strategic plans and objectives through influencing and implementing effective recruitment, training, motivation, and evaluation of employees
  • Provide visible and clear leadership to team members to promote a culture of high performance and customer focus
Requirements
  • Grade 12 / Matric or equivalent
  • Bcom Management qualification advantageous
  • Diploma in Credit Management advantageous
  • Relevant Contact Centre certifications (advantageous)
  • Minimum 5 years' experience in a Team Manager position
  • Minimum 3 years' experience in a Department Manager position
  • Solid understanding of contact centre processes, technology, and tools


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