Debt Recovery Specialist

1 month ago


Cape Town, Western Cape, South Africa NCR Management Centre Full time
NCR Management Centre is currently seeking a skilled Senior Collections Agent to join our team in the Debt Collection department. Below are the key requirements and responsibilities for this role.

Requirements:

• A minimum of 12 months of experience in a Call Centre environment is essential.
• Strong understanding of debt collection and its principles.
• Proficiency in computer systems and software.
• Excellent communication and interpersonal skills, including negotiation and people management skills.
• High-level of decision-making and analytical skills.
• Ability to work under pressure, manage complaints, and maintain a professional demeanor at all times.
• Team player with a willingness to learn and adapt.

Duties and Responsibilities:

• Proactively contact clients via telephone and in writing to drive collections and recover outstanding debts.
• Work to agreed quality standards and timescales, maintaining a high level of professionalism and customer service.
• Responsible for managing complaints, ensuring compliance, and maintaining accurate client records.
• Liaise with colleagues and external clients to resolve queries and drive results.
• Maintain client-related information on systems, ensuring accurate records and efficient workflow.
• Conduct outbound calls to clients and handle inbound calls efficiently, providing excellent customer service at all times.
• Please note that only suitably qualified candidates who meet the minimum requirements need to apply. Please send your CV to the specified contact for consideration.

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