Postilion Support Engineer

7 days ago


Cape Town, Western Cape, South Africa Communicate IT Full time

We are seeking a highly skilled IT Support Specialist to join our team at Communicate IT. The successful candidate will be responsible for providing technical support to our customers, resolving complex technical issues, and implementing software updates.

Key Responsibilities:
  • Providing technical support to customers via phone, email, and chat
  • Resolving technical issues through root cause analysis and reporting
  • Implementing software updates and patches
  • Performing maintenance tasks and troubleshooting hardware and software issues

As a Technical Operations Expert at Communicate IT, you will be responsible for ensuring the stability and performance of our payment systems, including identifying and resolving complex technical issues, performing maintenance tasks, and implementing software updates.

Requirements:
  • Bachelor's degree in Computer Science or related field
  • 7+ years of experience in a similar role
  • Strong analytical skills, including interpretation of large data sets and logical problem-solving
  • Excellent communication skills, with ability to communicate complex technical information to non-technical stakeholders


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