IT Support Specialist

7 days ago


Cape Town, Western Cape, South Africa Communicate IT Full time

The role of a Technical Operations Expert at Communicate IT involves providing expert technical support to ensure the stability and performance of our payment systems. This includes identifying and resolving complex technical issues, performing maintenance tasks, and implementing software updates.

Key Responsibilities:
  • Resolving escalated technical issues through root cause analysis and reporting
  • Providing 3rd line support for Postilion and Imbeko environments
  • Maintaining internal servers and performing day-to-day IT admin tasks
  • Tracking and reporting on incidents, conducting SQL/PostgreSQL scripting and database maintenance as required

As a Payment Systems Analyst at Communicate IT, you will be responsible for ensuring the smooth operation of our payment systems. This includes analyzing data, troubleshooting technical issues, and implementing process improvements.

Requirements:
  • Bachelor's degree in Computer Science or related field
  • 7+ years of experience in a similar role
  • Strong analytical skills, including interpretation of large data sets and logical problem-solving
  • Excellent communication skills, with ability to communicate complex technical information to non-technical stakeholders


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