Luxury Beauty Consultant

6 days ago


Johannesburg, Gauteng, South Africa Bobbi Brown Cosmetics Full time

Position Overview:


• Meet and exceed all key performance indicators and objectives for the brand.


• Deliver exceptional service to every customer, ensuring a personalized experience that caters to diverse needs across various demographics.


• Fulfill the brand's expectations for appointments and bookings.

Key Responsibilities:


• Develop innovative strategies to meet sales targets.


• Provide a warm, personalized, and professional service to all clients consistently.


• Exhibit strong communication skills, actively listen to customers, ask insightful questions, and engage them in an interactive experience.


• Assist clients in selecting products and services that best suit their preferences.


• Perform professional makeup applications to achieve desired looks for customers.


• Collect customer information for the CRM system or other client databases as necessary.


• Stay updated on product knowledge, company updates, and store policies.


• Actively engage in promotional events and new product launches, ensuring a 100% sell-through rate within six weeks.


• Participate in training sessions and mandatory training for partnered stores.


• Inform customers promptly about promotions and events.


• Maintain high standards of personal hygiene.


• Ensure cleanliness and organization of counters, shelves, and storage areas at all times.


• Remove discontinued stock promptly.


• Ensure cleaning supplies are adequately stocked and in good condition.


• Adhere to merchandising guidelines for product displays.


• Assist with inventory management tasks.


• Help replenish stock and hygiene supplies throughout the day.


• Communicate low stock levels and out-of-stock items to the Retail Manager.


• Assist in the proper rotation of stock.


• Ensure accurate records in the Retek system.


• Maintain cleanliness and condition of all testers.


• Uphold a tidy work environment.


• Ensure proper placement and condition of merchandise in all areas.


• Report any maintenance or health and safety concerns to management.


• Administrative Duties:


• Follow security protocols regarding cash and asset handling.


• Conduct weekly counts of top-selling SKUs.


• Compile sales records on a weekly and monthly basis as required.

Required Qualifications:


• High School Diploma or equivalent.


• Experience in the luxury beauty sector or retail cosmetics.


• Proficient Makeup Artist or Skincare Specialist.


• Strong sales abilities.


• Background in retail or customer service.


• Excellent verbal communication skills.


• Ability to work flexible retail hours.


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